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We are hiring a plug-and-play Transition & Transformation Manager to lead end-to-end client transition programmes—from early-stage RFI / solutioning through to go-live and stabilization. This is a hands-on role for someone who can drive delivery with minimal ramp-up and work confidently with cross-functional teams across Malaysia and offshore stakeholders.
Job Responsibility:
Own full lifecycle transitions: RFI inputs → transition planning → knowledge transfer → cutover/go-live → stabilization
Partner with sales/solutioning teams to provide Malaysia market inputs (ramp plan, resource model, operational approach) during RFI / deal stages
Act as the key bridge between external clients and internal delivery teams (onshore/offshore), managing scope changes and expectations
Ensure service stability during transition (quality, risk controls, readiness checkpoints)
Identify practical improvement opportunities (process simplification, standardization, productivity levers) to support cost control and margin improvement
Coordinate SMEs across functions (Finance Ops, HR Ops, Sales Ops, etc.) depending on project scope