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Transition Project Manager

https://www.randstad.com Logo

Randstad

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Location:
Malaysia , Kuala Lumpur

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Category:

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Contract Type:
Not provided

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Salary:

Not provided

Job Description:

We are hiring a plug-and-play Transition & Transformation Manager to lead end-to-end client transition programmes—from early-stage RFI / solutioning through to go-live and stabilization. This is a hands-on role for someone who can drive delivery with minimal ramp-up and work confidently with cross-functional teams across Malaysia and offshore stakeholders.

Job Responsibility:

  • Own full lifecycle transitions: RFI inputs → transition planning → knowledge transfer → cutover/go-live → stabilization
  • Partner with sales/solutioning teams to provide Malaysia market inputs (ramp plan, resource model, operational approach) during RFI / deal stages
  • Act as the key bridge between external clients and internal delivery teams (onshore/offshore), managing scope changes and expectations
  • Drive governance: project cadence, RAID logs, status reporting, stakeholder updates, escalation management
  • Ensure service stability during transition (quality, risk controls, readiness checkpoints)
  • Identify practical improvement opportunities (process simplification, standardization, productivity levers) to support cost control and margin improvement
  • Coordinate SMEs across functions (Finance Ops, HR Ops, Sales Ops, etc.) depending on project scope

Requirements:

  • Proven experience running external client-facing transitions end-to-end
  • Background from BPO / outsourcing or consulting with strong transition delivery exposure
  • Comfortable operating independently, navigating ambiguity, and driving outcomes without hand-holding
  • Strong stakeholder management: confident with senior client conversations and cross-cultural teams
  • Solid project discipline (planning, timelines, risk management)
  • Experience with shared services / operations transitions (e.g., F&A, HR Ops, Sales Ops, customer operations) is advantageous

Nice to have:

Certifications (PMP/Lean/Six Sigma) are a plus, not mandatory

What we offer:
  • Hybrid working arrangement
  • Performance-based incentives
  • Regional exposure and opportunity to work on large client programmes

Additional Information:

Job Posted:
March 05, 2026

Expiration:
April 26, 2026

Work Type:
Hybrid work
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