Transition Lead

We are looking for Transition Lead to join our team, providing best in class transition of new services and onboarding of new customers to PMC’s Managed Services Division. This is a newly created role in the team so you will be expected to work with PMC’s Service Delivery Managers, Service Assurance Manager, Service Desk Managers, Team Leads and other senior staff to understand the needs of each transition, deliver a programme of works that lives to these needs and generate an iterative approach to improving these processes each time they are used. Whilst this is not a line management position at the current time you will be expected to matrix manage the workload of technical resources assigned to your transitions for the appropriate amount of time they are working on that transition in collaboration with their existing line managers. During periods where there is limited transition work to be performed, the Transition Lead will shift their focus to quality assurance for existing live services, working closely alongside various PMC support teams to perform procedural reviews and identify improvement areas. The role reports into our Head of Service Design & Transition.