Transition House Support Worker #3

• Screens prospective residents for suitability prior to admission
• Conducts intake interviews
• Orients and assists residents to settle in the house
• Maintains strict confidentiality of client information
• Assesses residents’ immediate needs and assists them to define and implement an action plan
• Provides information to residents on resources available and recommends appropriate services
• Monitors and ensures the safety and comfort of residents and the security of the facility
• Facilitates conflict resolution between residents
• Provides emotional support, encouragement, goal setting and problem-solving support to residents
• Facilitates house and/or support group meetings
• Liaises with other service agencies and professionals
• Maintains current knowledge of issues and resources related to abuse and violence
• May participate in public awareness activities about services and issues of abuse
• Ensures housekeeping services such as laundry, housecleaning, grocery shopping and maintaining supplies are completed
• Orders supplies/groceries
• performs minor maintenance
• Coordinates and participates in the Transition House dinner, menu planning and food preparation as well as food inventory duties
• Provides crisis intervention, risk assessment and safety plan for clients, residents and crisis line callers
• Provides information, advocacy for and assistance to residents and crisis line callers
• Maintains professional and confidential case notes, resident records, documents, forms and statistical information
• Is familiar with HGSCP Policy and Procedure Manual and the BCGEU Collective Agreement
• Attends educational training and participates in staff meetings as required
• Documents and reports in writing to Management any unusual incidents and/or inappropriate behavior that is known or witnessed in a timely manner
• Orients and assigns duties to volunteers/practicum students
• Performs other related duties as required.

• Diploma in a related human / social service field
• One (1) year related human/social service experience
• Or an equivalent combination of education, training, and experience
• Must be willing to complete (training provided): Must have a valid certification in Standard First Aid (2-day course) with a CPR-C component
• Food-Safe Certification
• Completion of Violence Prevention/De-escalation course (online)
• Completion of Domestic Violence Safety Planning course (online)
• BCSTH Foundations in Violence Against Women Training (online) completed
• BCSTH Introduction to Transition House Work Module 1 (online) completed
• BCSTH Introduction to Transition House Work Module 2 (online) completed
• This position is dependent on a Criminal Records Check.

• Good written and verbal communication skills
• Ability to be effective with clients
• Able to monitor clients and household for safety and security
• Ability to adhere to directives while allowing clients their autonomy
• Able to deal appropriately with upset, angry or demanding clients.

PBC Health and welfare benefits upon completion of probation