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NTT DATA Logo NTT DATA · IT - Administration

Transition Delivery Manager

United States, Remote · Job Posted May 11, 2026
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Job Description

The Application Managed Service Transition Manager (Finance & Insurance) is responsible for leading the transition of financial services and insurance applications into a Managed Services (AMS) operating model. This role ensures regulatory compliance, data security, audit readiness, and business continuity while transitioning mission-critical systems supporting core banking, payments, trading, underwriting, claims, actuarial, and financial operations.

Job Responsibility

  • Lead end-to-end transition of finance and insurance applications into Managed Services, including core banking, policy administration, claims, underwriting, billing, payments, trading, risk, and financial reporting systems
  • Develop and execute detailed transition plans aligned with regulatory, audit, risk, and compliance requirements
  • Manage structured knowledge transfer from internal teams, system integrators, and incumbent vendors to AMS support teams
  • Plan and execute transition cutover activities with minimal impact to customer transactions, financial reporting cycles, and regulatory operations
  • Ensure transitions comply with applicable financial and insurance regulations such as SOX, PCI DSS, GDPR, GLBA, FFIEC, FCA, EBA, NAIC, and local regulatory requirements
  • Coordinate closely with Risk, Compliance, Legal, and Audit teams to meet internal control standards and regulatory expectations
  • Ensure secure handling, access control, and protection of sensitive financial data and Personally Identifiable Information (PII)
  • Act as the primary point of contact for business leaders, IT leadership, compliance, risk teams, and vendors throughout the transition lifecycle
  • Conduct transition governance forums, risk and readiness reviews, and executive-level status reporting
  • Ensure AMS teams are operationally ready with required access, secure environments, tools, and operating procedures
  • Establish and validate ITIL-based service management processes including Incident, Problem, Change, and Release Management, ensuring segregation of duties
  • Define and manage SLAs, OLAs, escalation paths, and on-call support models supporting 24x7 financial operations and peak business periods
  • Identify and mitigate risks related to transaction integrity, system availability, regulatory compliance, and financial exposure
  • Validate disaster recovery, high availability, and resiliency plans to meet regulatory and business requirements
  • Define and manage entry and exit criteria for transition completion and steady-state service acceptance
  • Define, track, and report KPIs, SLAs, and regulatory metrics post-transition
  • Drive service stabilization and continuous improvement initiatives focused on availability, performance, compliance, and cost optimization
  • Support internal and external audits, regulatory reviews, and compliance assessments
  • Ensure creation, validation, and maintenance of audit-ready operational documentation including runbooks, SOPs, control procedures, and application support guides
  • Maintain documentation repositories and evidence required for regulatory and audit purposes

Requirements

  • Bachelor's degree in Information Technology, Finance, Business, Engineering, or equivalent work experience
  • Minimum 6–10+ years of overall IT experience with strong exposure to Financial Services or Insurance Application Managed Services
  • Minimum 3+ years of experience managing application transitions into AMS or outsourced support models within regulated environments
  • Experience working with banks, insurance companies, investment firms, or financial services organizations
  • Strong knowledge of ITIL-based service management and service transition frameworks
  • Experience defining governance models, control frameworks, and audit-ready service processes

Nice to have

  • Hands-on experience with financial and insurance platforms such as Temenos, Finacle, FIS, Fiserv, Guidewire, Duck Creek, SAP Financial Services, Oracle Financials, or similar systems
  • Strong understanding of financial and insurance business processes including payments, settlements, policy lifecycle management, claims processing, and financial accounting
  • Familiarity with data integration, batch processing, and real-time transaction processing systems
  • Exposure to cloud and hybrid architectures supporting regulated financial workloads
  • Experience with DevOps and CI/CD practices adapted for regulated and audit-driven environments
  • ITIL Foundation or ITIL Managing Professional certification
  • PMP or PRINCE2 certification
  • Financial services or risk certifications such as CISA, CRISC, CPA, or CFA
  • Cloud certifications (AWS, Azure, or GCP) supporting regulated environments
  • Strong communication, stakeholder management, leadership, and risk management skills, including executive-level interactions
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