Transformation Office QA Officer

• Contributes to and / or creates internal communications
• Creates and prepares reports, metrics and presentations
• Provides expertise in own area and an advanced level of understanding of the principles of the sub function
• Possesses a comprehensive understanding of how own area and others collectively integrate to contribute towards achieving business objectives
• Acts as advisor or coach to new or lower level employees
• allocates work
• Provides in-depth and sophisticated analysis with interpretive thinking to define problems and develop innovative solutions
• Directly impacts the business by influencing strategic functional decisions through advice, counsel or provided services
• Persuades and influences others through comprehensive communication and diplomacy skills
• Tracks business unit performance against the business plan and service level agreements
• identifies gaps
• Acts as subject matter expert to new or lower level employees
• Provides evaluative judgment based on analysis of factual information in complicated and unique situations
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency
• Execute Transformation Office QA Procedures for assigned processes
• Under the supervision of the Transformation Office QA Function Head, support the execution of the following: Consistent and objective QA assessments during the execution of routine and complex QA Reviews (QARs)
• Provide effective credible challenge during QARs to accountable parties of the in-scope processes, ensuring that weaknesses in these processes are identified and escalated as appropriate
• Execute/review QA test scripts for the applicable processes
• Assist in the preparation of monthly and quarterly QAR Reports to senior management for the in-scope processes, that communicate and measure results and identify negative trends and potential solutions
• Subsequent follow-up on corrective actions that were raised during QARs
• Assist in the creation of and provide feedback on QA documents/tools
• Support the continuous improvement of Transformation QA policies, procedures, risk assessments and controls to drive effective QA coverage and standards
• Interact with management to ensure that QA protocols are adequate
• Support the Transformation Program Management QA Function Head on internal projects and initiatives

• 10+ years of experience in a program management planning role
• Advanced level of experience in Project Management
• Subject matter expert in at least one area of technology planning
• Bachelor’s/University degree, Master’s degree preferred
• 10+ years’ experience in Internal Audit, Program & Project management and Assurance
• Familiarity with Citi issue management processes beneficial
• Experience in executing QA scripts and procedures, reporting observed findings, and continuous improvement
• Strong grasp of program management processes to evaluate findings within a QA process, determine materiality, and partnering with in-line makers and checkers for ongoing improvement, problem detection, and sustainable remediation
• Experience in preparing presentations for management
• Excellent communication skills required

Familiarity with Citi issue management processes beneficial