Transformation Lead Job at 360 Resourcing Solutions (Birmingham)

Transformation Lead

360 Resourcing Solutions

Location:
United Kingdom , Birmingham

Category:
Consulting

Contract Type:
Employment contract

Salary:

54216.00 GBP / Year

Save Job

Apply Position

Job Description:

This is an exciting opportunity to join the Transformation Team who are delivering a customer-led Transformation programme driving improvements to Citizen’s culture, services and products. We are looking for someone with energy and enthusiasm who is passionate about delivering positive change. You will be working alongside our Project Management Team to drive our transformation programme ‘Putting our Citizen’s First.’ This role involves working across all areas of the business, using evidence to diagnose areas for improvement, working with colleagues to develop improvement plans and design solutions. You will be key to the project team assuming the role of Business Analyst, developing and delivering the right solution and ensuring that identified benefits are realised and sustained. In addition, you will be supporting colleagues to understand, adopt and embed a continuous improvement culture across Citizen.

Job Responsibility:

Obtaining, analysing and presenting data to identify areas for improvement and to support decision making by business leaders
Collaborating with colleagues across the business to design innovative and creative solutions to solve business problems
Ensuring that design solutions meet the needs of customers, colleagues and regulatory requirements
Defining and communicating requirements to colleagues and ensuring that these are delivered
Identifying and defining benefits to be delivered
Running workshops in person, online and hybrid to deliver project objectives
Working with the business to ensure that improvements and benefits are embedded and sustained

Requirements:

Experience of leading and managing change activities
Experience in using Microsoft Office products to present, analyse and process data
Experience of utilising different tools and techniques to process map and problem solve
Experience of presenting and leading meetings, workshops and/or training at different levels
Excellent communication and presentation skills
A passion for driving meaningful change and making a difference
Great organisational skills
An ability to work flexibly and respond to changing priorities
An enthusiastic and approachable personality

Nice to have:

Qualifications linked to Lean transformation
Experience of delivering AI/RPA transformation projects
Experience of delivering transformative change in Housing Management Services

What we offer:

Annual leave starts at 26 days per year plus bank holidays
Annual leave purchase scheme – option to buy up to an additional 5 days per year
Enhanced family leave (maternity, paternity and adoption)
Organisational sick pay
Generous Pension Scheme – The option to contribute 4%, 6% or up to 10% which Citizen will match
Competitive Salary
Health and Wellness: Comprehensive health insurance and wellness programs
Work-Life Balance: Flexible working hours and generous leave policies
Employee Development: Access to training programs and career development resources

Additional Information:

Job Posted:
January 25, 2026

Expiration:
February 05, 2026

Employment Type:

Fulltime

Work Type:

Hybrid work

360 Resourcing Solutions - All Job Offers

Job Link Share: