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Our client, within the Insurance industry, is looking for an experienced and driven Transformation Business Analyst to support large-scale digital transformation across their UK Property business division. This is a key role within a fast-paced transformation programme, working closely with senior stakeholders across UK Insurance, Claims and Group Product & Technology to help deliver strategic change across their property insurance claims capability. You’ll provide strategic business analysis support across multiple transformation initiatives, gaining a deep understanding of business strategy, customer needs and operational processes. You’ll translate complex requirements into clear, actionable specifications for internal development teams and third-party suppliers, ensuring technology solutions deliver real business value. You’ll play a critical role in defining future-state capabilities, shaping process and system change, and supporting the end-to-end delivery of digital transformation initiatives. This is an exciting opportunity to make a tangible impact in a collaborative, forward-thinking environment, with the autonomy to influence outcomes and deliver meaningful change.
Job Responsibility:
Partner with business and technology stakeholders to align transformation activity with customer and business needs
Lead complex business and systems analysis, including process design and re-engineering
Produce business cases, requirements documentation and detailed functional specifications
Facilitate and chair workshops (virtual and in-person) to gather, challenge and refine requirements
Manage stakeholder relationships, including engagement with senior leaders
Support organisational design, role definition and change coordination
Identify suitable technology solutions and third-party providers where additional functionality is required
Produce UI wireframes and detailed documentation for development teams
Support testing, implementation, user readiness and adoption
Develop training and support materials for internal users and suppliers
Requirements:
Proven experience supporting large transformation programmes
Background in Insurance, Claims or Financial Services
Strong experience engaging and influencing senior stakeholders
Excellent business and technical writing skills
Experience producing detailed specifications for development teams
Confidence working in Agile delivery environments
A proactive, self-starting mindset with strong analytical and organisational skills
The ability to manage multiple priorities and work effectively with remote teams and suppliers