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Engage Cleveland Logo Engage Cleveland · IT - Administration

Transformation Analyst

United States, Richfield, Ohio · Job Posted February 20, 2026
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Job Description

National Interstate is looking for a Transformation Analyst to join their team. This individual will work a hybrid schedule out of the Richfield, Ohio Office 2 days per week or fully remote from the USA if not local to the office. National Interstate’s culture is built on connection, shared learning, and strong relationships. To support this, employees in this role are expected to be on-site a minimum of two days a week, with the potential to work three days remotely. Core in‑office days are Tuesday and Wednesday but will be determined by business needs.

Job Responsibility

  • Analyzes complex business issues and defines advanced requirements to design IT solutions that align with organizational goals
  • Collaborates with program manager, project manager and/or cross-functional project teams to gather information, model intricate systems requirements, and document specifications
  • Leads the development and implementation of automated system protocols that reduce manual processes, increasing overall operational efficiency
  • Develops and refines workflow charts and diagrams to study system capabilities and write detailed specifications
  • Develops comprehensive end-user documentation and delivers training to ensure successful adoption and optimal use of new systems
  • Monitors project milestones, phases, and elements to ensure timely, budget-compliant delivery and alignment with project objectives
  • May have responsibility for performance and coaching of staff and may have a participatory role in decisions regarding talent selection, development, and performance management for direct reports
  • Performs other duties as assigned

Requirements

  • Bachelor’s degree in Business, Information Technology, Computer Science or a related field
  • Generally, a minimum of 10 years of related experience that includes experience in designing, coding, testing, debugging, documenting and/or maintaining applications required or configuring and using application software in a business setting
  • Provides requirements guidance to program manager, project manager and/or project teams
  • Participates in all phases of the requirements life cycle and requirements teams for complex programs and projects
  • Makes recommendations for Best Practices and introduces new techniques/tools to the BA Practice (including methods/approaches)
  • Exhibits advanced business knowledge and ability to identify and define business needs including a high level of understanding of the organization’s business and technology operations
  • May serve as Scrum Master on an agile team, helping the team through a combination of facilitation and coaching, while also helping those outside the team understand how to interact with the team
  • May serve as an agile development team member, creating and testing the product increment
  • Advanced analytical skills with the ability to gather and analyze data to drive decision-making
  • Viewed as a senior resource on the team
  • Provides technical advice and support to lower-level positions

What we offer

  • medical, dental, and vision coverage
  • wellness plans
  • parental leave
  • adoption assistance
  • tuition reimbursement
  • Paid Time Off and paid holidays
  • a 401(k) plan with company match
  • an employee stock purchase plan
  • commuter benefits
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