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Join Citi at the forefront of global data, regulatory, and AI transformation. Within Citi, the Data Transfer Office (DTO) / Cross-Border Data Transfers (CBDC) function enables the secure, compliant, and scalable movement of data across all jurisdictions where Citi operates, supporting critical business initiatives, cloud adoption, and advanced AI capabilities. This role supports the execution of global transfer clearance activities within a complex, multi-regulatory environment. You will work at the intersection of data, technology, and regulation, helping translate global regulatory requirements into practical, scalable processes that enable compliant data flows. This is a hands-on role with strong exposure to global stakeholders, offering the opportunity to contribute to delivery outcomes, process improvements, and ongoing transformation initiatives.
Job Responsibility
Support the delivery of transfer clearance activities across privacy, bank secrecy, data localization, outsourcing, and related regulatory domains
Contribute to meeting service level expectations (e.g., 15-business-day model), supporting intake through review and approval processes
Help manage workflow, throughput, and backlog to support timely and consistent delivery
Partner across Business, Technology, Legal, Compliance, and Risk teams to gather inputs and progress assessments
Contribute to building a disciplined and execution-focused team environment
Support tracking and reporting of key metrics (e.g., SLA adherence, cycle times, volumes)
Assist in initiatives to streamline processes, standardize workflows, and improve efficiency
Identify opportunities to reduce manual effort and improve consistency in execution
Contribute to building scalable and repeatable processes
Support the application of global data transfer frameworks, including privacy, localization, bank secrecy, and outsourcing requirements
Help translate regulatory requirements into operational steps, controls, and workflows
Contribute to ensuring processes are consistently executed and audit-ready
Apply sound judgment to escalate issues and support risk-based decision making
Support the adoption of automation and AI-assisted screening tools within the workflow
Partner with Technology teams to improve tooling and workflow efficiency
Contribute to embedding regulatory requirements into systems and operational processes
Collaborate with global stakeholders to support alignment and progress on transfer clearance activities
Communicate clearly on status, requirements, and next steps
Build effective working relationships across functions
Requirements
6+ years of experience in regulatory, compliance, data governance, legal, or operational roles within financial services or large global organizations
Bachelor's degree/University degree or equivalent experience
Master's degree preferred
Experience supporting delivery of complex processes in a structured, deadline-driven environment
Ability to manage competing priorities and contribute to timely execution
Familiarity with regulatory or data governance frameworks (e.g., privacy, cross-border data, outsourcing)
Experience translating policy or requirements into operational processes is a plus
Experience working with data, systems, or workflow tools
exposure to automation or AI-enabled processes is beneficial
Ability to partner effectively with technology teams
Strong communication and collaboration skills
Ability to work effectively in a global, matrixed environment
Nice to have
Master's degree
Privacy certification
Experience with automation or AI-enabled processes