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UNM Hospitals Logo UNM Hospitals · Office Administration

Transfer Center Coordinator ED

United States, Albuquerque 16.99 - 24.79 USD / Hour · Job Posted February 20, 2026
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Job Description

Facilitates patient flow in collaboration with departmental clinical resource and other appropriate personnel. Ensures real-time escalation of issues impeding patient placement, flow and throughput. Assists in the facilitation of patient transfer requests as well as provider to provider consult requests. Maintains on-call rotation for 24/7/365 coverage and routinely works independently with limited supervision in a fast paced healthcare environment that deals with emergent patient care issues requiring immediate response and resolution, with high complexity of decision making and prioritizing. Ensure adherence to Hospital and Departmental Policies and Procedures. No patient care assignment.

Job Responsibility

  • Facilitates patient flow in collaboration with departmental clinical resource and other appropriate personnel
  • Ensures real-time escalation of issues impeding patient placement, flow and throughput
  • Assists in the facilitation of patient transfer requests as well as provider to provider consult requests
  • Maintains on-call rotation for 24/7/365 coverage and routinely works independently with limited supervision in a fast paced healthcare environment that deals with emergent patient care issues requiring immediate response and resolution, with high complexity of decision making and prioritizing
  • Ensure adherence to Hospital and Departmental Policies and Procedures
  • Serves as a customer representative for patient placement, consult and transfer needs, to include both external and internal customers that include providers, nurses, patients and families
  • Utilizes systematic process to maintain patient flow proactively communicating with administrative supervisors, unit RN supervisors and internal departmental resources
  • Collaborates with administrative supervisors and unit RN supervisors in the use and management of capacity management codes
  • Receives disaster information, pages and notifies appropriate personnel as necessary
  • Answers and screens calls utilizing a multi-line telephone system, including transferring or holding calls
  • takes messages, communicating necessary information to ensure customer satisfaction
  • Applies in-depth knowledge and use of patient flow software to include independent resolution and escalation of issues
  • Assists in maintaining a database of area physician contact information, in order to expedite call handling
  • Coordinates activities related to repair and maintenance of equipment and identification of system deficiencies
  • Assists in the direct training and success of new staff
  • Enhance professional growth and development through participation in educational programs, reading current literature, attending in-services, meetings and workshops
  • Utilizes community resources through partnerships for patient placement and transfers

Requirements

  • High School or GED Equivalent
  • 3 years directly related experience
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