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Transcription Operations Associate

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AlphaSights

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Location:
United States , New York

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Category:
IT - Administration

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Contract Type:
Not provided

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Salary:

75000.00 USD / Year
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Job Description:

As a Transcription Operations Associate in the Americas region, you will enable the delivery of a high-quality transcription service at scale. This involves proactively managing the production queue to ensure transcripts meet our quality standards and industry-leading turnaround time, resolving workflow issues promptly, and addressing queries from our Client Service Teams. You will also oversee a community of top-tier contractors, ensuring they not only meet but exceed KPIs for exceptional service delivery, contractor productivity and engagement.

Job Responsibility:

  • Production Oversight: Managing transcription orders, prioritizing unclaimed tasks, and addressing queries and capacity gaps for efficient production. You will be responsible for ensuring that we are meeting industry-leading turnaround time, quality, and cost-efficiency at scale
  • Issue Resolution: Independently addressing issues that affect transcription service delivery, while leveraging internal teams for troubleshooting as required
  • Contractor Management: Building and overseeing a skilled contractor team in your region. You will be responsible for your unit KPIs, ensuring a productive and engaged contractor community, while also collaborating with our Transcription Quality Assurance team to improve quality metrics

Requirements:

  • Bachelor’s degree, with strong academic credentials in any field and noteworthy extracurricular leadership
  • No prior work experience is needed. However, relevant internships and other evidence of interest / experience working in operations in a service or business context, are desirable
  • Track record of strong academic performance (minimum GPA of 3.5)
  • Fluency in written and spoken English is essential

Nice to have:

  • Output-focused
  • Meticulous attention to detail
  • Self-starter
What we offer:
  • 17 vacation days
  • 10 company holidays
  • an end of year break between Christmas Day and New Year’s Day
  • Competitive medical, dental, and vision insurance
  • 401(k) match – 4% of your total compensation matched dollar-for-dollar
  • Prime midtown office with state-of-the-art amenities
  • The option to work from home on Fridays

Additional Information:

Job Posted:
December 17, 2025

Employment Type:
Fulltime
Work Type:
On-site work
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