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The Transactional Team Leader will oversee the day-to-day operation of accounts receivable, accounts payable, credit card, and petty cash processes. They will uphold and drive accurate and timely processing of sales invoicing, credit control, requisitions, purchase orders, goods receipting, invoice matching, and supplier payments. Leading a small team, initially of three, the Team Leader will allocate workload, provide coaching, strengthen controls, improve efficiency, and ensure a consistent, high-quality service.
Job Responsibility:
Transactional Ownership: Take ownership of routine transactional delivery across both purchase ledger and sales
Sales Processing and Credit Control: Ensure sales transactions are processed correctly and debtor balances monitored
Supplier Master Data: Maintain clean and controlled vendor records
Credit Cards and Petty Cash Management: Oversee the administration, reconciliation, and control of company credit card spend and petty cash
Mailbox Rota / Service Standards: Coordinate the shared inbox rota, triage queries, and ensure response and resolution SLAs are met
Team Leadership and Development: Allocate workload, support team members, and provide coaching on good practice
Behavioural Improvement and Process Efficiency: Monitor KPIs and identify the root causes of recurring issues
Reporting, Insight & Dashboard Development: Support the development, maintenance and publication of dashboards and reporting
Dispute Resolution: Act as the first escalation point for internal queries and supplier disputes
Month-End and Audit Support: Support month-end activity
Contribution to Improvement and Change Projects: Actively contribute to broader improvement initiatives
Requirements:
Good standard of education (GCSE or equivalent, including Maths & English)
Supervision of an AP/purchase ledger team with direct reports
End-to-end P2P: PO, receipting/GRN, matching, invoice workflow and payment runs
Experience improving Month-end: GRNI review and reducing cut-off
Dispute resolution with suppliers & stakeholders. Confident escalation
Strong Excel (lookups/XLOOKUP, pivots)
comfortable with data quality
Strong understanding of VAT on AP (incl. self-billing/reverse charge as applicable)
Full understanding of Credit card and petty cash administration, reconciliation & policy compliance
Experience of running a shared mailbox rota and AP helpdesk SLAs
Strong IT skills, including MS Excel. Competent user of MS Office
Can prioritise and get hands dirty to clear bottlenecks
Sets/monitors KPIs
turns insight into action
Clear written & verbal communication, steady with challenging conversations
Organised, methodical, strong attention to detail and control mindset
Trains, coaches and cross-trains to remove single-point-of-failure risk (SOP’s). Comfortable improving SOPs and documenting processes
Ability to learn and navigate finance systems quickly
Database/records maintenance
Nice to have:
AAT Level 3 or above, or equivalent bookkeeping qualification
Training in lean/process improvement or internal controls
Experience of working with Procurement on Improvements, catalogues and preferred suppliers
Experience of using expenses systems and both manual invoicing and e-invoicing/OCR workflows
Used to dealing with confidential and commercial information
Familiar with QSHEW operating procedures and requirements etc
What we offer:
Life Assurance 3x Salary
Private Healthcare package
Pension – Company contributes 5% Individual contributes 4%