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Join us as a Transaction Banking Account Manager. You’ll act as a trusted partner for our corporate clients, establishing and nurturing profitable relationships that deliver long-term value. Working closely with Relationship Team, Cash Management and Product partners you’ll proactively manage workflows, understand client priorities, and design tailored solutions across Payments, FX, and Liquidity (PFL) products. By bridging the bank’s offerings with client needs, you’ll help clients achieve their financial goals while strengthening satisfaction and contributing to the bank’s growth.
Job Responsibility:
Management of client relationships to identify the clients financial goals, challenges, and risk tolerance to support the analysis of data obtained from various sources, including the investment portfolio and cash flow, to identify trends, insights, areas for improvement and additional services to support client needs
Research and understanding of the client's industry trends, regulatory landscape, and competitive environment to inform strategic recommendations
Design of customised solutions that address the client's specific needs and objectives, incorporating a range of products and services from the bank's portfolio
Communication of the value proposition of proposed solutions, justification of recommendations, and negotiation of terms that are beneficial for both the client and the bank
Provision of guidance to clients to support their financial decisions, offering expert investment advice, risk management and wealth management strategies support, and updates on market trends to ensure a positive and continuous relationship
Assessment of financial, legal, and operational risks associated with client relationships, and implementation of measures to minimise potential losses
Documentation of all client interactions, transactions, and agreements to ensure transparency and auditability, and communicate findings effectively to support product development, service offerings, and the overall bank strategy
Monitoring of client satisfaction, revenue generated, and other relevant metrics to evaluate the effectiveness of relationship management efforts
Requirements:
Strong portfolio management capabilities and excellent client relationship skills
Extensive knowledge of the PFL product set and its implementation and execution processes
Previous client service experience is beneficial
Excellent time management and organisational abilities
Ability to work proactively and independently in a fast-paced environment