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Transaction Services Intermediate Analyst

https://www.citi.com/ Logo

Citi

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Location:
Ireland , Dublin

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Category:
Finance

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

The primary role will be FX Back Office and related projects. Worldlink Treasury Operations (TROPS) provide back-office control and support for the Worldlink Foreign Exchange Utility. TROPS works with Buffalo, Dublin and Singapore foreign currency traders to ensure their FX delivery requirements are met, audit controls are adhered to and support functions are carried out. This role will also require the individual to acquire a comprehensive understanding of the WorldLink Product and the key Operational functions required to support the Business such as FX Back and Middle Office, Client Onboarding & Centricity, Network and Reconciliations.

Job Responsibility:

  • Funding & FX Confirmations
  • Tertiary/Exotics currency processing
  • Back value claims & cancellations
  • Exhibit strong knowledge and expertise in the products, payment offerings and capabilities
  • Manage, review and respond to queries, timely escalation of key issues to the senior manager, manage client expectations by providing updates & timelines for resolution/completion
  • Develop strong relationships within management across the Business along with all stakeholders at Citi
  • Investigate root-cause of any issues, client dis-satisfaction etc and escalating to the senior management
  • Engage proactively with internal stakeholders (e.g., product teams, technical support, sales) to address operational challenges and improve service delivery
  • Identify process improvement opportunities and communicating to management for consideration

Requirements:

  • Experience in SWIFT, payments, FX or other related functions in the financial services industry
  • Track record leading projects
  • Strong analytical skills to evaluate complex issues, activities and processes
  • Excellent communication skills: ability to engage and inspire across stakeholder groups
  • Exceptional command in Microsoft Office suite, particularly Excel, PowerPoint, and Word
What we offer:
  • competitive base salary (which is annually reviewed)
  • whole host of additional benefits that support you (and your family) to be well, live well and save well

Additional Information:

Job Posted:
January 09, 2026

Employment Type:
Fulltime
Work Type:
Hybrid work
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