Transaction Quality Assurance Analyst Job at NTT DATA (Chennai)

Finance Quality Assurance Testing and Validation, Exception Management – Fin Solutions Sr. Analyst (AVP)

The Finance Quality Assurance, Testing, and Validation (QATV) team is dedicated ...

Location

India , Mumbai

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

5-8+ years of relevant experience, within the financial services industry preferred
Excellent relational and communication skills
Proficient Microsoft Office skills
Advanced Excel skills with working knowledge of Power BI a plus
Advanced SharePoint Skills with utilizing Lists, Power BI and Forms to facilitate automation a plus
Bachelor’s/University degree
Recognized technical authority for an area within the business
Experience and demonstrated ability to manage competing priorities in a complex and dynamic environment
Self-motivated with the ability to make decisions in the absence of detailed instructions
Proven ability to support concurrent execution on a portfolio of high-quality deliverables according to strict timetables

Job Responsibility

Contributes to the design, roll-out and governance of financial solutions
Participates in formulating and setting strategic direction for the process, organization and architecture covering Finance across Citi businesses, products, functions and locations
Assists in setting business and information architecture standards for Finance
Plays a part in settling and operating necessary forums and frameworks to establish and govern policies and starts for global Finance processes
Participates in assessing and incorporating changing business, regulatory and market information needs into finance processes and applications
Resolves complex problems or transactions, where expertise is required to interpret policies, guidelines or processes
Manages one or more processes, reports, procedures or products, and considered analytical or procedural 'expert' representing a unit or team on cross-function process or project deliverables
May supervise day-to-day work of junior level employees
Performs other duties and functions as assigned
Has the ability to operate with a limited level of direct supervision

Fulltime

Financial Solutions Lead Analyst

The Quality Assurance, Testing, and Validation team is part of the Finance Chief...

Location

Poland , Warsaw

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

6-10+ years of relevant experience, within the financial services industry preferred
Strong background in U.S. Regulatory reports with specific knowledge of CCAR and FR Y-14A/Q/M
Audit or prior regulatory reporting experience preferred
In depth knowledge of banking products / systems preferred
Recognized technical authority for an area within the business
Experience and demonstrated ability to manage competing priorities in a complex and dynamic environment
Self-motivated with the ability to make decisions in the absence of detailed instructions
Proficient Microsoft Office skills
Strong ability to communicate clearly and concisely to both technical experts, non-technical business leaders, and senior leadership to facilitate discussions with senior stakeholders and to clearly articulate findings, defend point of view amongst various groups
Ability to collaborate, coordinate and execute with the broader teams, business partners, Report Owners, Data Providers, Global Functions Technology to drive the implementation of strategies and successful execution of tracing sprints

Job Responsibility

Lead analysts support transaction testing reviews including prioritizing work, providing guidance throughout book of work, developing junior analysts’ testing skill set, report and product knowledge through training
Ensure our partners in Global Tech, Business Technology, Report Owners, Source Document Providers, and external consultants are aligned to the relevant book of work and the QATV Methodology & Procedures
Assign, manage, and review work of team, evaluating their findings and judgment in applying regulatory principles to reporting
Identify issues and exceptions, produce analysis and insights on findings, and communicate updates and results effectively to other leads and managers
Work with stakeholders to ensure action plans are in place to address gaps identified in the QA process and validate the remediation when complete
Responsible for ensuring adequate and effective controls are in place for the QA process as well as ensuring team's compliance with controls
Ensure proper documentation of review evidence to support the results
Maintain and ensure adherence to proper desktop procedures for the QA process
Support managers engagement as needed with Regulatory & Management Transaction Testing reporting reviews along with Internal Audit, ICRM, ORM reviews
Promote a culture of collaboration and teamwork across organizations. Develop strong working relationships with Report Owners, independent review teams, internal audit teams, and other key stakeholders

What we offer

Paid Parental Leave Program (maternity and paternity leave)
A supportive workplace for professionals returning to the office from childcare leave
Award-winning pension plan
multisport
holiday allowance
Private Medical Care Program
Group Life Insurance
Consideration for annual discretionary bonus
Employee Assistance Program
Access to a wide variety of learning and development programs, online course libraries and upskilling platforms, such as Udemy and Degreed

Fulltime

Fin Solutions Sr. Analyst

The Finance Quality Assurance, Testing, and Validation (QATV) team is dedicated ...

Location

India , Mumbai

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

5-8+ years of relevant experience, within the financial services industry preferred
Excellent relational and communication skills
Proficient Microsoft Office skills
Advanced Excel skills with working knowledge of Power BI a plus
Advanced SharePoint Skills with utilizing Lists, Power BI and Forms to facilitate automation a plus
Recognized technical authority for an area within the business
Experience and demonstrated ability to manage competing priorities in a complex and dynamic environment
Self-motivated with the ability to make decisions in the absence of detailed instructions
Proven ability to support concurrent execution on a portfolio of high-quality deliverables according to strict timetables
Demonstrated ability to implement continuous improvement and innovative solution to complex problems

Job Responsibility

Participates in formulating and setting strategic direction for the process, organization and architecture covering Finance across Citi businesses, products, functions and locations
Assists in setting business and information architecture standards for Finance
Plays a part in settling and operating necessary forums and frameworks to establish and govern policies and starts for global Finance processes
Participates in assessing and incorporating changing business, regulatory and market information needs into finance processes and applications
Resolves complex problems or transactions, where expertise is required to interpret policies, guidelines or processes
Manages one or more processes, reports, procedures or products, and considered analytical or procedural 'expert' representing a unit or team on cross-function process or project deliverables
May supervise day-to-day work of junior level employees
Performs other duties and functions as assigned
Has the ability to operate with a limited level of direct supervision
Can exercise independence of judgement and autonomy

Fulltime

QA Process Improvement & Automation Sr. Analyst

The Fin Solutions Sr. Analyst is a seasoned professional role. Applies in-depth ...

Location

Costa Rica , Heredia

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

At least 5 years of relevant experience, within the financial services industry preferred
Data analysis and business intelligence tools (MS Access or SQL or Python or Tableau, etc.)
Excellent relational and communication skills
Advanced Microsoft Office skills
Bachelor’s degree in Business Admin, Finance or Engineering
Strong attention to detail and accuracy
Production metrics and business performance tracking
Expertise in software development and automation tools
Process improvement and optimization
Strong knowledge of technology applications in testing environments

Job Responsibility

Participates in formulating and setting strategic direction for the process, organization and architecture covering Finance across Citi businesses, products, functions and locations
Assists in setting business and information architecture standards for Finance
Plays a part in settling and operating necessary forums and frameworks to establish and govern policies and starts for global Finance processes
Participates in assessing and incorporating changing business, regulatory and market information needs into finance processes and applications
Resolves complex problems or transactions, where expertise is required to interpret policies, guidelines or processes
Manages one or more processes, reports, procedures or products, and considered analytical or procedural 'expert' representing a unit or team on cross-function process or project deliverables
May supervise day-to-day work of junior level employees
Acts as SME to senior stakeholders and /or other team members
Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency
Drive the production of QATV metrics and reporting, as well as process optimization, automation, and training

What we offer

Global Benefits
We bring the best to our people. We put our employees first and provide the best-in-class benefits they need to be well, live well and save well

Fulltime

Bpo transaction quality assurance analyst

The BPO Transaction Quality Assurance Analyst is responsible for reviewing claim...

Location

India , Chennai

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Any Bachelor’s degree
A minimum of 3 years of experience as a Transactional Quality Auditor/MIS specialist/Quality associate involved in implementation of basic Quality framework elements
Experience with Life Insurance Claims and Policy Administration
Demonstrates a strong understanding of claims business process redesign/reengineering, gap analysis, functional vs technical specifications, and change management
Ability to collate data/information from different sources and work on Management Reports without any error
Excellent communication skills (written and verbal) to clearly articulate business requirements to technical & development teams
Knowledge of process mapping tools – MS Visio and Lucid Charts, Excel and Power Point
Lean Six Sigma
Experience working in an Agile environment
Experience with Salesforce or other case management systems' modernization

Job Responsibility

Review medical documents, policy documents, policy history, claims history, system notes and apply the trained client level business rules to ensure that processors make appropriate Claims decisions, call out claims trends and flag fraud activities
Developing and maintaining a solid working knowledge of the insurance industry and of all products, services and processes performed by Claims function
Perform functional analysis of the current business process and supporting documentation
Identify process improvements and facilitate reengineering of business processes
Create process and value stream map for existing and new business processes
Assist in establishing and maintaining standard operating procedures and knowledge transfer documentation on various functionalities
Be a team player and work seamlessly with other team members on meeting customer goals

Fulltime

Analyst Sr, Quality Assurance - Product Safety Management

At Bombardier, we design, build and maintain the world’s peak-performing aircraf...

Location

Canada , Dorval

Salary:

Not provided

Bombardier

Expiration Date

Until further notice

Requirements

technical college degree or bachelor’s in aerospace or in another technical related field
minimum of 5 to 8 years of relevant experience in the aerospace industry
knowledgeable of SMS related regulations and international standards (SM-001)
experience with project management principles and tools (an asset)
experience with risk management principles and tools (an asset)
experience in complex problem-solving tools (PSS)
demonstrate teamwork abilities and are innovative
possess strong interpersonal skills
possess leadership abilities and are skilled at influencing others
bilingual both orally and in writing in French & English (required)

Job Responsibility

Develop and help grow the product safety culture at Bombardier
Advise management on product safety matters
Develop Safety Management System (SMS) standards and tools
Develop SMS training material and deliver SMS training sessions
Assess the effectiveness of SMS implementation
Participate in advisory groups with companies and organizations in the aerospace industry
Coordinate and lead product safety activities within Bombardier
Manage strategic projects by coordinating multidisciplinary teams
Facilitate problem solving work sessions
Define and map business processes (operational and transactional)

What we offer

Insurance plans (Dental, medical, life insurance, disability, and more)
Competitive base salary
Retirement savings plan
Employee Assistance Program
Tele Health Program

Fulltime

Finance Solutions Intermediate Analyst

The Fin Solutions Intmd. Analyst (C11) is a developing professional role that in...

Location

Philippines , Taguig

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

Bachelor’s degree
2-5+ years of experience
Proficient knowledge of how the team interacts with others in accomplishing the goals of the area
Has working knowledge of industry practices and standards
Strong attention to detail and accuracy
Transaction Testing
Data analysis and validation
Knowledge of BCBS 239 principles and regulatory reporting
Proficiency with data analysis tools (Excel, SQL, Python, etc.)
Understanding of financial transactions and reporting standards

Job Responsibility

Contributes to the design, roll-out and governance of financial solutions
Appropriately assess risk when business decisions are made, demonstrating compliance with applicable laws, rules and regulations
Acts as SME to senior stakeholders and/or other team members
Can exercise independence of judgement and autonomy
Has the ability to operate with limited supervision
Performs other duties and functions as assigned
Assists in the management of one or more processes, reports, procedures or products
Accountable for regular reporting or process administration as 'owner'
Implements work flow or process change and redesign
Identifies and resolves problems using autonomous judgment

What we offer

Programs and services for physical and mental well-being including telehealth options, health advocates, confidential counseling
Expanded Paid Parental Leave Policy
Resources to manage financial well-being
Access to learning and development resources
Variety of programs to help employees balance work and life including paid time off packages
Tools for volunteer activities

Fulltime

New

Quality Control Analyst

We are looking for a detail-oriented Quality Control Analyst who will play a key...

Location

United States , DeLand

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Experience in data analysis, quality assurance, and data validation within business systems or ERP environments
Proficiency in writing SQL queries and using data investigation techniques to identify inconsistencies or root causes
Ability to test system changes, evaluate report accuracy, and verify the impact of updates before release
Familiarity with ERP platforms and related reporting structures used to support operational and financial processes
Strong analytical and problem-solving skills with the ability to interpret findings and recommend corrective actions
Effective communication skills for working with cross-functional teams, trainers, and business stakeholders
Payroll-related experience is strongly preferred
Ability to manage multiple priorities in a fast-paced quality control and validation setting

Job Responsibility

Evaluate upcoming system releases by performing hands-on testing and confirming that existing features continue to function as intended before deployment
Examine new enhancements in depth, investigate unexpected behavior, and identify likely causes of defects or performance issues
Review, revise, and create reports to ensure they meet business needs and produce dependable results
Test reporting outputs for completeness and accuracy prior to release, resolving discrepancies through structured analysis
Query and assess data across multiple databases using SQL and related scripting techniques to support troubleshooting and reporting validation
Confirm that system transactions and workflows generate correct financial and operational outcomes through detailed data checks
Assist with database data-load activities and verify the integrity of records after processing is complete
Communicate findings clearly to trainers and stakeholders, offering practical recommendations that improve user readiness and support quality-focused training
Collaborate with functional partners and technical teams to ensure system behavior remains aligned with established business processes and expected outcomes

What we offer

medical
vision
dental
life and disability insurance
401(k) plan

Fulltime

Transaction Quality Assurance Analyst

NTT DATA

Location:
India , Chennai

Category:
Call Center

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:
May 04, 2026

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