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MMC Group LP Logo MMC Group LP · Customer Service

Transaction Processor Associate II

United States, East Hartford 20.69 USD / Hour · Job Posted June 16, 2026
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Job Description

Transaction Processor Associate II - East Hartford, CT | Full Time | Monday through Friday | $20.69 per Hour. Make a Difference Every Day! Join a dedicated team that helps families receive financial assistance for food during the summer months while children are out of school. Every interaction matters, and every task you complete helps improve someone's life.

Job Responsibility

  • Assist families by providing professional, courteous telephone support
  • Process applications and consumer information accurately
  • Research, analyze, and update records using multiple computer systems
  • Screen applicants and enter information into program applications
  • Process denial letters according to established procedures
  • Document all customer interactions thoroughly and accurately
  • Communicate with clients through verbal and written correspondence
  • Meet daily productivity and quality goals
  • Resolve customer questions with empathy and professionalism
  • Support inbound customer service operations when needed
  • Follow established policies, procedures, and attendance standards

Requirements

  • Associate's degree or higher from an accredited college or university
  • Six months or more of call center or customer facing support experience
  • Experience processing eligibility or benefit determinations
  • Typing speed of 40 WPM or higher
  • Strong computer navigation skills
  • Excellent written and verbal communication
  • Ability to meet production and quality standards
  • Strong organizational skills
  • Ability to work independently after training
  • Commitment to accuracy and customer satisfaction

What we offer

  • Medical, dental, and vision coverage
  • Life and disability insurance
  • Additional voluntary benefits
  • Paid training
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