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Transaction Processor Associate II - Customer Support & Data Processing

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MMC Group LP

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Location:
United States , East Hartford

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Category:
Office Administration

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Contract Type:
Not provided

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Salary:

20.69 USD / Hour
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Job Description:

We are seeking a detail-driven Transaction Processor Associate II to support a high-volume public assistance program. This role combines data processing, eligibility review, and customer interaction, assisting families seeking financial support programs such as SNAP during summer months. This is an ideal opportunity for professionals who thrive in structured environments, enjoy problem-solving, and can balance accuracy with productivity.

Job Responsibility:

  • Process and submit denial letters accurately, following strict procedural guidelines
  • Perform data entry and screen consumer applications within third-party systems
  • Communicate with clients and stakeholders via phone and written correspondence
  • Support inbound customer inquiries as needed, serving as a point of contact for program-related questions
  • Accurately document all consumer interactions and case updates
  • Maintain a strong understanding of program policies, procedures, and systems
  • Meet or exceed daily productivity and quality standards, including adherence to Quality Assurance Plan (QAP)
  • Ensure timely completion of tasks in alignment with contract and service level requirements
  • Identify, document, and resolve discrepancies or data quality issues
  • Navigate multiple systems to research and resolve inquiries efficiently
  • Demonstrate professionalism and a positive attitude in all interactions
  • Adhere to attendance policies and workplace guidelines
  • Collaborate with internal teams to support overall program success

Requirements:

  • Associate's degree or higher from an accredited institution
  • Minimum of 6 months experience in a call center or client-facing support role
  • Experience processing transactions, eligibility verification, or similar administrative functions
  • Typing speed of at least 40 WPM with high accuracy
  • Strong attention to detail and ability to identify and correct errors
  • Ability to manage workload, prioritize tasks, and meet deadlines in a fast-paced environment
  • Comfortable working with multiple systems and applications simultaneously
  • Strong analytical and problem-solving skills
  • Ability to work independently with minimal supervision after training
  • Excellent verbal, written, and interpersonal communication skills
  • Ability to maintain professionalism and composure in high-pressure situations
  • Customer-focused mindset with strong conflict resolution skills
  • Adaptability and flexibility in a structured, production-driven environment
  • Proficiency with Microsoft Office and general computer systems
What we offer:
  • Medical, dental, and vision coverage
  • Life and disability insurance
  • Additional voluntary benefits

Additional Information:

Job Posted:
May 05, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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