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Training & User Support Specialist

https://www.roberthalf.com Logo

Robert Half

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Location:
United States , Baltimore

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Category:
IT - Administration

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

We are looking for a skilled Training & User Support Specialist to join our team in Baltimore, Maryland. In this role, you will be responsible for developing and delivering comprehensive training programs tailored to the needs of our organization, ensuring employees have the tools and knowledge to excel in their roles. You will also provide expert guidance on software applications and support, fostering a productive and detail-oriented learning environment.

Job Responsibility:

  • Create and implement effective training programs to address organizational technology education needs
  • Develop and maintain detailed training strategies and curricula for all firm-supported software applications
  • Assess user skill levels and monitor progress within training initiatives to ensure continuous improvement
  • Design, execute, and oversee onboarding and ongoing education programs tailored to specific job functions
  • Ensure a detail-oriented and engaging learning environment that encourages participation and growth
  • Schedule and coordinate regular software training sessions for employees
  • Develop and update reference guides and documentation to support software use across the firm
  • Act as a primary expert on desktop applications, offering guidance and recommendations for optimal usage
  • Evaluate and recommend new software solutions or improvements to existing systems
  • Assist attorneys, paralegals, and staff in customizing software tools to enhance client service delivery

Requirements:

  • Minimum of 5 years of experience in employee training, support, or related roles
  • Proven expertise in developing and delivering training programs tailored to organizational needs
  • Strong knowledge of software applications and desktop tools used in a detail-oriented environment
  • Ability to create and maintain clear reference guides and documentation for end users
  • Excellent communication and presentation skills, with a focus on clarity and engagement
  • Demonstrated ability to assess user proficiency and design programs to address skill gaps
  • Experience in coordinating training sessions and managing schedules effectively
  • Proficiency in troubleshooting technical issues and providing user support
What we offer:
  • medical
  • vision
  • dental
  • life and disability insurance
  • 401(k) plan

Additional Information:

Job Posted:
February 05, 2026

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