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Training (Talent Development) Analyst

India, Gurgaon · Job Posted May 04, 2026
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Job Responsibility

  • Deliver Language, Voice, and Accent & Soft skills classroom/virtual training (voice & non voice teams)
  • Support business through daily audits (voice / e-mail / chat) and floor activity by working closely with the team and business requestors
  • Reporting and tracking training effectiveness, project effectiveness
  • Interviewing new hires
  • Regular and continuous touch base with floor and trainees to map improvement

Requirements

  • Communication Skills: 2 years’ experience in Voice and Accent Training Delivery
  • Excellent communication skills (CEFR C1)
  • Excellent Facilitation Skills
  • Coaching and Feedback
  • Proficient in MS office tools
  • Instructional Design Skills
  • Expat Canadian/worked in Canada/knew Canadian culture

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