Training Student Services Advisor

• Handle learner enquiries and provide excellent customer service
• Liaise with awarding bodies to ensure timely certification
• Maintain accurate learner records and assist with training reports
• Monitor and review training-related reports
• Provide administrative support to the wider training team

• Strong Interpersonal and communication skills
• Strong Organizational skills
• Problem-solving abilities to address challenges
• Empathy to support students facing difficulties
• Critical thinking
• Data management
• Professional, articulate, and confident individual with strong communication skills
• Previous experience in a customer service role
• Ability to prioritise workload and meet tight deadlines
• Proficiency in Microsoft Office and CRM systems
• A positive, solutions-focused mindset with a willingness to learn

Full UK driving licence

• 25 days holiday + statutory bank holidays (rising with length of service)
• Contributory pension scheme
• Company sick pay
• Free onsite parking
• Comprehensive health scheme (including dental, eye care, physiotherapy, mental health support)
• Staff discounts and perks
• Social events and team culture