Training specialist Job at NTT DATA (Quezon City)

Training specialist

NTT DATA

Location:
Philippines , Quezon City

Category:
Education

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

The Training Specialist will be responsible for delivering on-brand classroom training techniques and soft skills to new and existing employees. This role includes coaching and managing performance in the classroom and during the transition into production. The ideal candidate will have experience in the credit card or financial industry and possess excellent communication skills in both English and French.

Job Responsibility:

Preparation for delivery of training including systems, facilities, course materials and welcome emails to class participants
Uses adult learning principles to conduct in-class technical and/or soft skills training for new and existing employees. Class sizes can vary from 2 to 20 participants
Adheres to processes and methodologies to fulfill delivery and report on the delivery of scheduled training curriculum and related activities aligned with operational strategies and goals
Completion of all mandatory privacy, security, and fraud training
Uses standardized evaluations to assess training impact/effectiveness and provides results and suggestions to key stakeholders in Operations, Recruitment and Training Design
Provides support and coaching to new trainees in the classroom, and as they transition into production, to ensure that learners are adequately skilled and supported to meet their key performance goals
Identifies unique challenges of some learners and creates supportive plans to address
Coaches’ learners on early performance so that they meet transition performance benchmarks

Requirements:

Credit Card and or Financial Industry experience (as required based on portfolio)
Excellent communication skills in both official languages (English/French), verbal and written required
1-2 years operational and customer service experience within a Contact Centre is considered an asset
Flexibility to prepare for and conduct training sessions as scheduled or as necessitated by operational requirements including but not limited to: (day shift – 7am – 3 pm
9am – 5 pm and/or evening shift 3:00 pm – 11:00 pm)
Strong organizational skills and time management skills
Passionate customer orientation
Natural solutions orientation
Experience providing feedback in a supportive manner
Ability to identify performance trends and put a customized action plan in place.
Take initiative to rectify problems in the training environment & see through to resolution
Coaching experience, demonstrating listening, understanding, providing feedback, and setting goals
Must work well with changing priorities
Comfortable with matrix leadership structures
Completion of Adult Education Certificate/Training and Development Certificate or in progress considered an asset or relevant experience.

Additional Information:

Job Posted:
April 16, 2026

Employment Type:

Fulltime

Work Type:

On-site work

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