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The Training Specialist is responsible for executing and delivering training programs developed by the Director of Training & Development. This role focuses exclusively on facilitation, field reinforcement, and market support, ensuring that training programs are applied consistently across the KY/IN market.
Job Responsibility:
Deliver company developed training programs (in person and virtual) to store managers, technicians, and service advisors (if applicable)
Lead day one onboarding sessions, process training, operational standards training, and ongoing reinforcement sessions
Facilitate technician and service advisor training aligned with standardized expectations
Conduct structured market visits to evaluate training adoption and provide coaching
Reinforce the company’s processes, playbooks, expectations, and operational standards in the field
Support district managers and store leaders by helping close skill gaps identified during training follow-up
Maintain attendance, progress logs, and follow-up notes from training sessions
Provide structured feedback to the Director of Training & Development on program adoption and field challenges
Assist with setup, coordination, and facilitation of regional workshops, corporate training events, and new initiative rollouts
Support cross-functional training activities as directed (HR, operations, compliance)
Other duties as assigned
Requirements:
2–4+ years of experience in training, operations, or field support
Comfortable training one on one as well as both small and large groups
Strong communication skills and presence in front of a room
Ability to travel regularly within KY/IN and occasionally to other markets