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The Training Specialist will take ownership of the Centralized Employee Training Program facilitation to all newly hired employees. This training consists of professional classroom instruction regarding restricted sales, policies, procedures, and excellent customer service skills. The Training Specialist will also facilitate hands-on training through role play to assist newly hired employees in their understanding of the Point of Sale register system, handling customer complaints, etc. The development of new hires into Super Merchants should be the Training Specialist's primary goal. The Training Specialist will stay informed on new Policies and Operational Procedures, and update training curriculum accordingly. Effective collaboration with store managers, market managers and the regional director of operations will be essential in succeeding in this role.
Job Responsibility:
Manage the receipt of enrollment forms from store managers in order to schedule newly hired employees for training class
comply with federal, state and local requirements by studying existing and new legislation
enforce compliance requirements and advise management on needed action
assist in company rollouts of any new programs and/or systems
coordinate second interviews for the recruiter to assist with the centralized hiring model
support the development and implementation of training materials as determined by Heartland initiatives
react to feedback on training from associates, store managers, market managers and the regional director of operations
maintain a clean and welcoming training room
Requirements:
Bachelor’s Degree from a four-year college or university preferred, or three or more years of related experience and/or training
equivalent combination of education and experience
must be proficient in Microsoft Office: Excel, Outlook, Power Point and Word
strong written and verbal communication skills
must possess strong attention to detail
must be self-motivated to accomplish all assigned duties in a set timeframe
exhibit flexibility in accepting direction with regards to processes or presentations
must be able to maintain a positive team attitude and professional demeanor at all times
What we offer:
Reasonable accommodation for qualified individuals with disabilities
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