Training Specialist I

• Partner with operational and product stakeholders to identify learning gaps and create effective training solutions that support current and future business needs
• Track attendance, assessment outcomes, and retraining needs, then prepare reports with recommendations to improve program performance
• Work closely with department leaders to roll out training initiatives and support ongoing refinements to learning practices
• Establish evaluation methods and assessment processes to measure training success and uncover opportunities for improvement
• Research and apply modern instructional approaches, learning tools, and system capabilities to enhance the overall training experience
• Build productive relationships with internal teams and external partners to exchange ideas and promote training best practices
• Prepare training materials, job aids, and procedural documentation that align with organizational policies and standard operating requirements
• Provide support during storm events or other emergency situations when business continuity and customer response efforts require additional coordination
• Attend in-person meetings or on-site sessions when requested to support collaboration, vendor engagement, or program-related activities

• Experience in training coordination, learning program support, customer service, or a related business function
• Strong verbal and written communication skills with the ability to work effectively across teams and stakeholder groups
• Ability to compile reports, interpret participation and assessment data, and identify actionable improvement opportunities
• Familiarity with policies, procedures, and standard operating practices within a structured business environment
• Proficiency with Microsoft Office Suite and comfort using digital tools to manage training content and reporting
• Strong organizational and time management skills with the ability to handle multiple priorities and meet deadlines
• Knowledge of training materials development, program implementation, and continuous improvement practices

Experience with Power BI, analytics, or predictive analysis tools is a plus

• Medical, vision, dental, and life and disability insurance
• 401(k) plan