Training Specialist, Customer Care Call Center Job at Strive Compounding Pharmacy (Mesa)

Care Coordinator I-Bilingual

Join Our Team and Make a Difference! Are you looking for an impactful role where...

Location

United States

Salary:

16.50 - 21.50 USD / Hour

One Call

Expiration Date

Until further notice

Requirements

A high school diploma or GED is required
Associate or Bachelor’s degree is preferable
or the equivalent combination of education training and work experience
Knowledge of the company’s products services and business operations to enable resolution of customer inquiries
Excellent customer service skills
Excellent verbal and written communication skills
Computer navigation and operation skills
Demonstrates effective people skills and sensitivities when dealing with others
Ability to work both independently and in a team environment
Ability to work in an environment that aligns with the company's diversity equity inclusion and belonging standards

Job Responsibility

Provides customer support to business customers via the telephone and/or Internet (e.g. instant message email)
Handles customer inquiries and resolves simple and basic support issues such as address changes processing orders warranty or billing/payment
For product or service-related issues will move customer to appropriate Product Support Specialist
Performs other administrative duties as requested
Provides customer support by phone email or instant messaging to business customers
Serves as primary contact for inbound customers issues
Escalates more technical product-related issues to the proper Product Support department
Processes a high volume of customer inquiries of One Call Care Management products and services and resolves a targeted percentage of those inquiries
Troubleshoots customer problems identifies the root cause of the problem and uses tool and resources appropriately to determine how to resolve customer problems
When unable to resolve the problem in a reasonable amount of time will escalate to the appropriate resource

What we offer

Remote Work: We are a remote-first company, and almost all positions receive the flexibility of working from home
Generous Time Off: Besides 8 company holidays and 2 personal days every year, all colleagues receive a minimum of 18 days of paid time off
Comprehensive Benefits Package: Including medical, dental, vision, and pet insurance
401(k) matching program
and company-paid life insurance and short and long-term disability coverage
Supportive Services: We offer a Colleague Assistance Program that provides free counseling and financial services, and our One Call Foundation, a non-profit arm of our company, provides colleagues financial assistance during times of unexpected hardships

Fulltime

Care Management Specialist II, D-SNP Team

The Care Management Specialist II utilizes clinical skills and training to perfo...

Location

United States , Los Angeles

Salary:

88854.00 - 142166.00 USD / Year

L.A. Care Health Plan

Expiration Date

Until further notice

Requirements

Associate's Degree in Nursing for Registered Nurses OR Master's Degree in Social Work for Licensed Clinical Social Workers
Minimum of 3 years of recent care management experience with responsibilities of managing complex acute or chronic conditions in collaboration with members and interdisciplinary care professionals in a hospital, medical group or managed care setting, such as a health insurance environment and/or experience as care manager in home health or hospice environments
Experience providing care management with complex/catastrophic conditions
Current knowledge of clinical standards of care and disease processes
Critical thinking skill
Excellent customer service skills
Ability to clinically analyze the most complex cases involving highly acute physical health, behavioral health, complex/catastrophic and/or psychosocial issues to determine and implement the most effective member-centered interventions
Ability to triage immediate member health and safety risks
Ability to sensitively manage member or family responses associated with high acuity cases and support effective coping
Strong verbal and written communications skills to consult effectively with interdisciplinary teams, coordinate care with members and their families, and other internal and external stakeholders

Job Responsibility

Utilizes clinical skills and training to perform essential functions of care management for identified and assigned member population according to Health Insurance Portability and Accountability Act (HIPAA) guidelines
Manages a specified caseload across the entire continuum of programmatic levels including those within National Committee for Quality Assurance (NCQA) scope or otherwise Complex/Catastrophic cases
Management of the caseload assigned by Manager includes: coordinating health care benefits, providing education and facilitating member access to care in a timely and cost-effective manner
Collaborates and communicates with member, family, and interdisciplinary health team to promote wellness and member empowerment, while ensuring access to appropriate services across the healthcare continuum and maximizing member benefit
Serves as clinical advocate for members, active interdisciplinary team member, liaison with other departments and external health care team
Provides direction and assistance to Care Coordinators and to Community Health Workers (CHW) of members needs including the need for special educational mailings, reminder calls, satisfaction surveys, incentives or any additional service needs according to specific program guidelines
Uses claims processing and care management software to look up member information, document contacts, and track member progress
Applies clinical knowledge and experience to evaluate information regarding prospective care management members referred by health risk assessment (HRA), risk stratification, predictive modeling, provider’s utilization review vendors, members, Call Center, claims staff, Health Homes Program (HHP) eligibility or other data sources to determine whether care management intervention is necessary to meet the member's needs
Conducts Care Management services for the most complex and vulnerable members including: engaging in member centric communication which includes the interdisciplinary team, providers and family or authorized representatives
reviewing member claims histories and identifies intervention opportunities through the professional standards of practice

What we offer

Paid Time Off (PTO)
Tuition Reimbursement
Retirement Plans
Medical, Dental and Vision
Wellness Program
Volunteer Time Off (VTO)

Fulltime

Clinical Scheduling Specialist

Reporting to the Scheduling Supervisor, the Clinic Scheduling Specialist I is a ...

Location

United States , Boston

Salary:

45500.00 - 54400.00 USD / Year

Dana-Farber Cancer Institute

Expiration Date

Until further notice

Requirements

High school diploma required
A Bachelor’s Degree in health administration or related field is strongly preferred, and/or a minimum of 1 year of related health care and/or customer service experience
Ability to function as an integral member of a team
Excellent communication, organizational, time management, and customer service skills
Strong attention to detail
Ability to multi-task and problem solve on the spot
Excellent phone etiquette
Demonstrated ability to carry out complex scheduling as required
Demonstrated ability to draft reports, correspondence and other administrative documents pertaining to patient scheduling as needed
PC proficiency

Job Responsibility

Schedules and reschedules appointments for patients in the Jimmy Fund Clinic
Schedules and reschedules Xrays, Ultrasounds, CTs, MRIs, PET/CTs, and ECHOs at Boston Children’s Hospital
Coordinates multiple specialty visits at Boston Children’s Hospital with appropriate Boston Children Hospital departments, such as Cardiology, Pulmonary, Audiology, etc as it relates to oncology care
Accurately schedules complex appointment sets across disciplines for pediatric oncology patients in accordance with scheduling guidelines
Triages scheduling phone calls for disease group and covering disease groups if applicable
Serves as a liaison between patient/family/provider
Possesses a level of independence requiring knowledge of multiple disease specific programs
Recognizes emergencies and appropriately responds using standard operating procedures and critical thinking skills
Provides pediatric oncology disease, and program-specific information to callers/patients within the scope of knowledge and authority
Performs other administrative duties and tasks as requested by Manager/Supervisor

Fulltime

New

Bartender

Prepare drink orders for guests according to specified recipes using measuring s...

Location

Barbados

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

High school diploma or G.E.D. equivalent
At least 1 year of related work experience
No supervisory experience
No license or certification required

Job Responsibility

Prepare drink orders for guests according to specified recipes using measuring systems
Issue, open, and serve wine/champagne bottles
Set up and maintain cleanliness and condition of bar, bar unit, tables, and other tools
Prepare fresh garnishes for drinks
Stock ice, glassware, and paper supplies
Transport supplies to bar set-up area
Wash soiled glassware
Remove soiled wares from bar top and tables and place in designated area
Anticipate and communicate replenishment needs
Process all payment methods

Fulltime

New

Data Center Technician

As a Microsoft Data Center Technician (DCT), you will develop an understanding o...

Location

Japan , Tokyo

Salary:

Not provided

Microsoft Corporation

Expiration Date

Until further notice

Requirements

Completed High/Secondary School, GED, an apprenticeship/vocational qualification, or equivalent experience and basic knowledge of computer hardware and components
1+ years' experience supporting IT equipment or related technology
Applicable certifications: CompTIA (A+, Server+, Network+), Basic Structure Cabling (BSC)
Ability to meet Microsoft, customer and/or government security screening requirements
Microsoft Cloud Background Check

Job Responsibility

Contributes to issue tracking through escalations, asking questions, and seeking guidance on timely resolution of issues from more experienced technicians
Participates in daily safety briefings, completes required training aligned to the role and workload including safety training, complies with safety procedures
Completes assigned tickets efficiently and in alignment with Key Performance Indicators (KPIs) while meeting established Service Level Agreements (SLAs) with guidance from other technicians
Complies with security and data management procedures and policies with guidance from other technicians and completes the required security training
Maintains a strong client focus to understand the impact of their work when completing tickets and assigned tasks
Contributes to a positive and effective team environment by sharing information with others, contributing to regular team meetings, asking questions, and staying apprised of the status of others' work
Has pride and a sense of accountability for the service quality, completeness, and ownership of the data center facilities
Embodies our culture and values

What we offer

Training and growth opportunities including Career Rotation Programs, Diversity & Inclusion trainings and events, and professional certifications

Fulltime

New

Technical Support Engineering Manager

As a Senior Support Engineering Manager, you will lead a team of support enginee...

Location

Japan , Tokyo

Salary:

Not provided

Microsoft Corporation

Expiration Date

Until further notice

Requirements

5+ years of operational excellence, delivery management, account management, sales, or vendor management experience OR a Bachelor's degree in Computer Science, Information Technology (IT), or related field AND 3+ years operational excellence, delivery management, account management, sales, or vendor management experience OR equivalent experience
2+ years of people management experience
Japanese Language: fluent in reading, writing and speaking
English Language: confident in reading and writing
business level spoken English skills

Job Responsibility

People Management: lead a team of product experts that solve complex customer technical issues by practicing leadership principles, driving accountability and attracting/ retaining great people
Response and Resolution: manage the customer relationship with regards to Technical Support and act as an escalation point for Support Engineers to remove roadblocks
Readiness: ensure your team has the technical skills required to provide a great customer experience
Product/Process Improvement: ensure your team understands the product feedback cycle and participate in case triage meetings
identify the right resources to implement automation or tools
Business Integration: establish engagement strategy to promote effective collaboration across other teams and organizations to enable a great customer experience

Fulltime

New

Deputy Manager

Deputy Manager of an adult residential home, supporting the Registered Manager i...

Location

United Kingdom , Lancaster

Salary:

35000.00 GBP / Year

Salutem Care & Education

Expiration Date

February 13, 2026

Requirements

Supporting the Registered Manager in overseeing daily operations
Ensuring delivery of high-quality, person-centered care in line with CQC standards
Leading and supervising staff
Managing rotas
Contributing to recruitment, training, and performance development
Maintaining accurate records
Overseeing care planning
Safeguarding residents
Ensuring a safe, supportive environment
Liaising effectively with residents, families, professionals, and external agencies

Job Responsibility

Supporting the Registered Manager in overseeing daily operations
Ensuring the delivery of high-quality, person-centered care in line with CQC standards
Leading and supervising staff, manage rotas, and contributing to recruitment, training, and performance development
Maintaining accurate records, overseeing care planning, safeguarding residents, and ensuring a safe, supportive environment
Liaising effectively with residents, families, professionals, and external agencies to promote well-being, dignity, and independence
Assisting with audits, inspections, and compliance requirements

What we offer

Emotional Support: 24/7 Employee Assistance, mental health resources, meditation apps, and bereavement support
Medical Support: Free Online GP access, Health Cash Plan, Cancer Cover, and Menopause support
Financial Support: Flexible pay with Wagestream, utility bill savings, Money Helper, and Life Assurance
Physical Support: Online workouts, Cycle to Work scheme, gym discounts, and National Trust activities

Fulltime

New

Software Engineer

We are seeking Software Engineers that possess a mix of talent areas related to ...

Location

United States , Warrenton; Augusta

Salary:

Not provided

Altamira Technologies

Expiration Date

Until further notice

Requirements

Bachelor’s in Computer Science, Computer Engineering, Electrical Engineering, or a related field
Experience in one or more of the following: Java, JavaScript/Typescript, Python, Angular, ELK stack, Redis, Web Services (REST), Containerization (such as docker, lxc), Kubernetes, helm, Machine Learning, Data Analytics, Android development, NoSQL and SQL databases, Xmidas, Digital Signal Processing
TS/SCI REQUIRED. NO EXCEPTIONS
Self-motivated and eager to work intently to satisfy mission requirements
Adaptable and has the desire to maintain our company culture
Ability to effectively communicate in verbal and written communications
Ability to multitask and adjust priorities as needed

Job Responsibility

Produce software based on desired functionality provided by users and analysts
Interpret mission needs and requirements to produce user-friendly software systems
Leverage continuous integration to create sustainable and maintainable software
Interact with teammates and users through whiteboard sessions and/or design documents to establish circular feedback

Training Specialist, Customer Care Call Center

Strive Compounding Pharmacy

Location:
United States , Mesa

Category:
Customer Service

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:
December 12, 2025

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Location:United States , Mesa

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