Training Specialist - Content Protection

• Manages the complete training lifecycle, encompassing needs assessment, content development, delivery, and evaluation
• Conduct a wide range of training sessions, from new hire orientations to specialized workshops
• Develops comprehensive training strategies for Content Protection in collaboration with the Strategy, Quality, and Delivery teams
• Responsible for the creation, storage, and maintenance of training materials
• Ensures adequate training aligns with headcount and capacity requirements across the service
• Conducts analyst onboarding, including new hire assessments, collaboration with the Quality team to identify new analysts, and timely and logically sound new starter inductions
• Provides individualized coaching and support to employees as required
• Continuously assess the effectiveness of all training initiatives using various metrics and feedback
• Responsible for reporting training and personal Key Performance Indicators (KPIs)
• Fosters cross-functional collaboration within Content Protection to facilitate continuous service improvement

• Should have 4+ years of training experience
• Proficiency in designing, developing, and updating comprehensive training programs, modules, and materials across various delivery formats
• Demonstrated ability to deliver engaging, interactive, and impactful training sessions to diverse audiences, adapting style and content to address learner needs
• Strong presentation and public speaking proficiencies
• Aptitude for identifying skill deficiencies, performance challenges, and development opportunities within an organizational context
• Demonstrates the ability to navigate ambiguity in the absence of defined processes
• A proactive critical thinker who challenges assumptions
• Awareness of common digital piracy methods and technologies (e.g., P2P, streaming sites, illicit services) is beneficial
• Demonstrates a proactive response when collaborating with all internal customers
• Excellent written and verbal communication skills

Awareness of common digital piracy methods and technologies (e.g., P2P, streaming sites, illicit services) is beneficial

• Build on your desirable, transferable skills that will challenge you to bring the best out of you
• Strong and inclusive Work Culture that promotes work-life balance