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DoubleTree by Hilton Orlando at SeaWorld Logo DoubleTree by Hilton Orlando at SeaWorld · Education

Training Specialist – Food & Beverage Certification

United States, Horseshoe Bay Employment contract 22.00 - 33.00 USD / Hour · Job Posted May 10, 2026
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Job Description

The Training Specialist – Food & Beverage Certification is responsible for training, certifying, and validating the skills of Food & Beverage associates to ensure consistent execution of luxury service, safety, and operational standards. This role delivers structured training aligned with Forbes Travel Guide and AAA service expectations, supports compliance requirements, and documents measurable performance outcomes across all Food & Beverage outlets.

Job Responsibility

  • Conduct Food & Beverage training and certification for new hires and existing associates
  • Deliver instruction on service sequence, guest engagement techniques, menu and beverage knowledge, food safety, sanitation, allergen awareness, and responsible alcohol service
  • Facilitate classroom instruction, one-on-one coaching, and on-the-job training in restaurants, bars, banquets, pool service, and related outlets
  • Administer skills demonstrations and knowledge assessments to verify operational competence
  • Train associates on personalized, anticipatory service behaviors, including guest cue recognition and proactive service
  • Reinforce defined steps of service for all Food & Beverage service environments
  • Observe live service and provide corrective coaching aligned with luxury hospitality expectations
  • Support consistent execution of professional appearance, communication, and service demeanor standards
  • Train and certify associates on menu items, ingredients, preparation methods, and dietary considerations
  • Deliver beverage education covering wine, spirits, beer, cocktails, and non-alcoholic offerings
  • Evaluate the associate's ability to describe menu and beverage items accurately and make informed guest recommendations
  • Support certification programs related to food safety, sanitation, allergen protocols, and alcohol service
  • Ensure associates understand and apply safety and compliance procedures during live service
  • Maintain accurate documentation of certifications, expirations, and retraining requirements
  • Track training attendance, completion, skills validation, and certification status using approved systems
  • Maintain organized training records for audit and operational review
  • Prepare training and compliance reports for leadership as requested
  • Partner with Food & Beverage leaders to identify training gaps and service inconsistencies
  • Support onboarding efforts to ensure new associates understand brand standards, resort culture, and operational expectations
  • Assist with training support during peak periods, new program rollouts, and special events

Requirements

  • Minimum 2 years of Food & Beverage experience in a hotel, resort, club, or restaurant environment
  • Previous experience in training, coaching, mentoring, or shift leadership preferred
  • Working knowledge of food safety, sanitation, allergen awareness, and alcohol service standards
  • Proficiency with Microsoft Office and training or tracking systems
  • Experience working across multiple Food & Beverage outlets, including restaurants, bars, banquets, or pool service environments
  • 2 years: high‑volume, guest‑facing Food & Beverage operations
  • 2 years: Food & Beverage operations experience
  • Certified Food Handler
  • High School (Required)
  • Some college (Preferred)
  • Bachelors (Preferred)

Nice to have

  • Previous experience in training, coaching, mentoring, or shift leadership
  • Experience supporting or administering food safety and sanitation standards
  • Some college (Preferred)
  • Bachelors (Preferred)
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