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Are you experienced in delivering impactful training sessions? Join our team as a Training Senior Associate at NTT Data Services, where you will enhance communication skills and facilitate training programs for leading health plans in the US. Your expertise will help streamline operations and improve member satisfaction.
Job Responsibility
Deliver monthly Language, Voice and Accent classroom training, support business through daily audits and floor activity by working closing with the team and business requestors
Reporting and tracking training effectiveness, project effectiveness
Interviewing new hires
Regular and continuous touch base with floor and trainees to map improvement
Requirements
Communication Skills: Voice and AccentTraining Delivery, Excellent communication skills, Excellent Facilitation/training skills
Coaching and Feedback
Proficient in MS Excel
Content Development
Instructional Design Skills (a good-to-have skill)
Nice to have
Instructional Design Skills (a good-to-have skill)