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The Training Senior Associate at NTT Data Services will play a crucial role in enhancing the communication skills of employees through effective training programs. This position requires a minimum of 3 years of experience in training delivery, excellent communication skills, and proficiency in MS Excel and PowerPoint. The associate will be responsible for monitoring training effectiveness and providing coaching to new hires. This role is essential for improving member satisfaction and streamlining operations for leading health plans in the US.
Job Responsibility:
Deliver monthly Language, Voice and Accent classroom/virtual training
Support business through daily call monitoring and floor activity by working closing with the team and business requestors
Reporting and tracking training effectiveness
Interviewing new hires
Regular and continuous touch base with floor and trainees to map improvement through coaching, feedback and communication-based projects
Requirements:
Minimum of 3 years of experience in training delivery