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The Training Senior Associate at NTT DATA is responsible for delivering Voice and Accent training, supporting business operations through call monitoring, and providing coaching to new hires. The role requires excellent communication and facilitation skills, along with proficiency in MS Excel and PowerPoint. The ideal candidate will track training effectiveness and ensure continuous improvement in a dynamic environment.
Job Responsibility:
Deliver monthly Language, Voice and Accent classroom/virtual training
Support business through daily call monitoring and floor activity by working closely with the team and business requestors
Reporting and tracking training effectiveness
Interviewing new hires
Regular and continuous touch base with floor and trainees to map improvement through coaching, feedback and communication-based projects