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Training & Readiness Manager

https://www.microsoft.com/ Logo

Microsoft Corporation

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Location:
Costa Rica , San José

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Contract Type:
Not provided

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Salary:

Not provided

Job Responsibility:

  • Partner with process owners and service leaders to identify capability gaps and define training priorities that align to business outcomes and customer experience
  • Orchestrate across stakeholders (Field, Operations, Process, Quality, Tools, and Change) to remove readiness blockers and maintain momentum for learning launches
  • Apply disciplined needs analysis and learning design reviews to validate that content is accurate, appropriately scoped, and aligned with role expectations and standards
  • Support teams through complex or ambiguous operational changes by translating intent into clear learning paths, job aids, and readiness plans
  • Enforce consistent execution of training governance, deployment playbooks, and engagement models
  • Drive effective stakeholder partnerships: demonstrated impact and influence skills, including cross-boundary collaboration and the ability to build solid relationships with individuals at all levels
  • Design and deliver onboarding and role-based learning ensuring accuracy, completeness, and alignment to business rules and policies
  • Manage readiness planning for process, policy, and tooling changes including communications, enablement assets, and stakeholder alignment
  • Ensure learning content and guidance are consistently represented and discoverable across Microsoft systems and channels (e.g., SharePoint/Teams, knowledge bases, or internal tooling)
  • Proactively identify and resolve issues impacting learning effectiveness (content gaps, adoption barriers, or unclear process steps) in partnership with subject matter experts
  • Identify learning risks, readiness gaps, or knowledge‑base hygiene issues early and drive resolution through appropriate channels
  • Anticipate downstream impacts of tooling, policy, or process changes on frontline execution and take early corrective action through targeted readiness and communications
  • Ensure training content adheres to required business rules, approval requirements, and compliance policies, and that completion and certification expectations are clearly defined
  • Demonstrate a growth mindset by identifying recurring learner pain points, enablement inefficiencies, or quality issues and contributing actionable insights to continuous improvement initiatives
  • Leverage data and stakeholder feedback to improve learning effectiveness, readiness quality, and time‑to‑productivity
  • Adopt and support AI‑assisted learning content creation and delivery workflows to reduce manual effort, improve accuracy, and increase training velocity
  • Reinforce alignment to the operating model standards by embedding readiness checkpoints, role clarity, and measurable proficiency expectations

Requirements:

  • Bachelor's Degree in Business, Operations, Finance, or related field AND 4+ years experience in program management, process management, or process improvement OR equivalent experience
  • Proficiency in written, reading, and conversational English

Nice to have:

  • Proven track record of designing and executing successful learning initiatives at scale
  • Demonstrated project management, organizational, and analytical abilities
  • Ability to manage multiple projects simultaneously in a fast-paced, dynamic environment
  • Experience supporting deal execution, pre-sales, renewals management, sales operations, or delivery in a large, matrixed organization
  • Familiarity with Professional Services, enterprise services constructs, or complex commercial deal models
  • Experience in a customer service environment in a large, matrixed multinational company
  • Experience coordinating cross‑functional stakeholders across Sales, Finance, Legal, and Delivery
  • Demonstrated ability to operate effectively in ambiguous or evolving environments and apply sound judgement
  • Exposure to continuous improvement methodologies (e.g., Lean, Kaizen, Six Sigma) or data‑driven process improvement
  • Passion for technology, AI skilling, innovation, and leading change

Additional Information:

Job Posted:
May 17, 2026

Employment Type:
Fulltime
Work Type:
Hybrid work
Job Link Share:

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