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Training & Quality Unit Leader

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Direct Line Group

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Location:
United Kingdom , Liverpool

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Category:
Insurance

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

As a Training & Quality Unit Leader for Motability, you will lead multiple claims teams to deliver an effective, cost‑efficient and customer‑focused claims service. You will spend the majority of your time in the office, working face‑to‑face with Team Leaders, influencing operational direction, and collaborating closely with other Claims Managers. You will be responsible for operational performance, stakeholder management, and developing your people to deliver exceptional results.

Job Responsibility:

  • Planning and managing operational activity and resources to deliver against performance targets, budgets, service standards and wider business objectives
  • Leading the operational and financial performance of your unit, ensuring delivery of claims strategy, processes and the agreed business model
  • Building and maintaining strong relationships with internal and external stakeholders to maximise operational effectiveness and support business outcomes
  • Overseeing the production, analysis and reporting of key business information (e.g., claims trends) for decision‑making across the wider organisation
  • Championing continuous improvement by identifying and implementing new or enhanced ways of working that improve service, efficiency and capacity
  • Ensuring a robust and compliant control environment aligned to internal policies, legislation, and regulatory requirements
  • Recruiting, coaching, developing and motivating your team and Team Leaders to deliver high performance today and build capability for the future
  • Managing suppliers and external partners, ensuring contractual performance and service delivery
  • Driving change activity within the unit, ensuring successful implementation and adoption
  • Maintaining accountability for First Party Hire Management and supporting operational leadership across both technical and operational functions

Requirements:

  • Proven experience leading operational or claims teams, ideally within insurance or a similar environment
  • Strong leadership capability, able to coach, motivate and develop individuals and teams
  • Advanced planning, organisation and problem‑solving skills
  • Excellent communication skills, able to influence at all levels and build strong relationships across the business
  • Strong commercial awareness, with experience managing performance, budgets and operational efficiency
  • Ability to interpret data, identify trends and make evidence‑based decisions
  • Experience delivering change and embedding new processes or operating models
  • Ability to work effectively at pace and manage competing priorities
  • Understanding of regulatory and compliance requirements within a claims environment
What we offer:
  • 9% employer‑contributed pension
  • 50% off home, motor and pet insurance plus free Green Flag breakdown cover
  • Additional optional Health and Dental insurance
  • EV car scheme
  • Generous holidays
  • Buy as you earn share scheme
  • Employee discounts and cashback
  • 22 days holiday rising to 30 days depending on your role. Plus the chance to buy and sell up to 5 days
  • Income protection on 50% of your salary for 5 years
  • Life assurance cover at four times your salary
  • Flexible benefits scheme
  • Salary sacrifice scheme for fully electric and plug-in hybrid cars, and for private dental and medical cover
  • Enhanced maternity, paternity, shared parental, and emergency dependant leave
  • Employee Assistance Programme (EAP), offering information on financial and mental wellbeing as well as emergency support and advice
  • Trained mental health first aiders (MHFA) for support whenever you need it
  • Volunteering opportunities through our partnership with Neighbourly
  • Up to £50 a month to match any contributions you make to your local community

Additional Information:

Job Posted:
March 22, 2026

Expiration:
March 31, 2026

Employment Type:
Fulltime
Work Type:
Hybrid work
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