Training Programme Support Officer - Pensions

• Coordinate the end-to-end delivery of training events, qualifications and conferences
• Organising event logistics, liaising with venues and speakers, preparing materials, managing delegate communications and providing on-the-day support
• Support the administration of LGPS pension qualifications, assisting with tutorials and exams, monitoring learner progress and working with qualification providers
• Manage training enquiries, coordinate feedback and certification
• Support financial processes such as purchase orders, invoices and budget monitoring

• Experience of using Microsoft 365 applications, including Word, Excel, PowerPoint and Outlook, together with effective use of email, internet resources, collaborative platforms and digital planning and task‑management tools
• Excellent organisational skills, with the ability to prioritise work to meet deadlines, and a concern for order and accuracy
• Excellent written and verbal communication skills, with the ability to accurately summarise and convey complex information
• Experience of managing a complex workload, preparing plans and meeting deadlines and milestones
• Good interpersonal skills, with the ability to deal with members, other clients and colleagues with courtesy, tact and sensitivity
• Flexible approach to work, with a keenness to adapt to meet changing work requirements

An understanding of local government and the LGPS

• 29 days annual leave, rising to 31 days after three years’ service and to 33 days after five years’ service, plus all UK public holidays (pro rata for fixed term and part time contracts)
• Flexible & agile working
• Future development – face-to-face and virtual courses
• 24/7 access to a free, confidential employee assistance programme managed by Health Assured
• Family friendly policies