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Training Product Support Engineer

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Airbus

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Location:
India , Bangalore

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Category:
IT - Software Development

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Contract Type:
Not provided

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Salary:

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Job Description:

We are looking for a Training Product Support Engineer to support our worldwide customers. Who has a keen interest and knowledge in the Aviation industry.

Job Responsibility:

  • Troubleshooting incidents
  • Follow defined processes to ensure seamless support
  • Development & maintenance of reports
  • Create Help/FAQ, Instructional documents based on customer queries received
  • Escalation management
  • Learning Management System (LMS) administrative tasks / support
  • Project coordination to assist project leads
  • All other duties as assigned
  • Proactive customer centric approach to ensure there is minimal delay in resolving their requests
  • Assist in Content writing, Reports and Preparing documents for deliverables
  • Responsible for the request for proposal authoring and will contribute to the contract, the statement of work, and the transition plan
  • Keep regularly up to date technical knowledge (digital interfaces, software, hardware and Training Products)
  • Ensure team adheres to KPIs, SLAs and publishes regularly (weekly/monthly) reports to stake holders
  • Ensure to document all processes (new, change/updated) as per required quality standards of the organization
  • Assist L1 timely manner and ensure they get frequent process updates and they are autonomous in their BAU

Requirements:

  • Bachelor’s degree in Computer Science / Aerospace / Engineering
  • Basic/advanced knowledge on online learning formats such as Text/HTML, PDF, Video, PPT, XML and any other common formats used with online learning materials (SCORM, AICC etc)
  • Prior experience in a client facing help desk or technical support environment or equivalent consulting experience (minimum 5-6 years)
  • Experience in a self-directed work environment
  • Customer handling skills - Incident and escalation management
  • Understanding of administration of learning management system
  • Good understanding of XML and HTML content
  • Good knowledge of MS office / Google Suite Package – Advance Level in Excel and VB
  • Good understanding on Basic type of product testing (Regression, UAT)
  • Basic Knowledge of AWS platform
  • Basic or good knowledge of cloud-based Learning Management System (LMS)
  • Good written and verbal communication skills - English
  • Ability to establish and maintain cooperative working relationships
  • Ability to work in a team environment
  • Identifies what needs to be done and takes action before being asked or required
  • Language skills: English negotiation level
  • Adaptability to Work flexible in shifts and stretch during the team requirements
  • Computer skills - Deployment / Installation / DOS / Internet configurations / SaaS applications
  • Customer centric approach
  • Technical knowledge covering development, validation, deployment and use cases all types of training means technologies

Nice to have:

  • Relevant certifications preferred like ITIL, Project management life cycle
  • Knowledge of Training Center's operations (ATO/MTO), experience in understanding the OEM (Original Equipment Manufacturer) processes
  • Knowledge of any training products/solutions such as LMS, Smarter Classroom, MyTDS platform
  • Basic certifications in change management preferred

Additional Information:

Job Posted:
March 08, 2026

Employment Type:
Fulltime
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