Training Operations Specialist

• Own and manage end-to-end training deployment schedules across Transformation and Organic Growth initiatives
• Coordinate overlapping training programs, learning plans, and implementation timelines to ensure seamless execution across concurrent workstreams
• Maintain training calendars, deployment trackers, branch readiness overviews, milestones, and operational timelines
• Partner with facilitators and L&D leadership to coordinate facilitator scheduling, availability, and session readiness
• Monitor dependencies, schedule changes, and deployment risks to maintain alignment with implementation timelines and business priorities
• Serve as a central operational liaison between facilitators, internal stakeholders, and learner groups
• Schedule and manage all training sessions, cohorts, and learning assignments within the LMS
• Partner with the LMS Administrator to validate learner rosters, learner assignments, and system readiness prior to deployment
• Collaborate with LMS Administrator to ensure learner pathways, LMS assignments, and learner enrollments align with deployment timelines and training requirements
• Troubleshoot scheduling and learner access issues related to LMS functionality and session setup
• Ensure training data plan accuracy and timely updates across systems and trackers
• Develop, maintain, and distribute standardized communication templates for training readiness, reminders, logistics, and follow-up communications
• Manage the training support mailbox and respond to learner, facilitator, and stakeholder inquiries in a timely and professional manner
• Communicate proactively with learners, facilitators, and implementation partners regarding schedules, expectations, logistics, and readiness activities
• Ensure consistency, clarity, and brand alignment across all learner-facing communications
• Collaborate closely with implementation teams to align training schedules with project milestones, go-live timelines, and operational readiness needs
• Support coordination activities within Basecamp and other project management platforms by maintaining schedules, updates, and training documentation
• Partner with Learning & Development Specialists, Facilitators, and L&D Leadership team to confirm training readiness and learner lists
• Maintain strong working relationships across teams to support smooth operational delivery of learning programs
• Maintain organized systems and scalable processes for managing multiple high-volume training deployments simultaneously
• Identify opportunities to improve operational efficiency thruogh automation, workflow optimization, standardized templates, and improved tracking systems
• Support continuous improvement intitiatives related to scheduling, communications, LMS administration, and deployment of readiness processes
• Ensure strong version control, documentation accuracy, and operational consistency across all training workflows
• Demonstrate ownership, accountability, and a solution-oriented mindset in support of high-quality learning experiences

• Bachelor's degree preferred in Business Administration, Communications, Education, Project Management, or related field
• Associate degree or equivalent experience considered with a strong operational background
• 2–4 years of experience in program operations, project coordination, customer enablement, or similar operational support role in a corporate environment
• Experience managing complex schedules, multiple concurrent workstreams, and cross-functional coordination activities
• Training coordination and familiarity with LMS are strongly preferred
• Experience in SaaS, tech, healthcare, implementation, or customer success environments is a plus
• Exceptional organizational skills with strong attention to detail and operational accuracy
• Ability to manage multiple priorities and shifting timelines in fast-paced environments
• Strong communication and stakeholder coordination skills
• Comfortable working with LMS platforms, scheduling systems, project management tools, spreadsheets, and collaboration platforms
• Process-oriented mindset with a focus on scalability, efficiency, and continuous improvement
• Ability to work independently while collaborating effectively across teams
• Strong problem-solving skills and proactive ownership mentality

Experience in SaaS, tech, healthcare, implementation, or customer success environments is a plus