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Datatonic Academy is the award winning Authorised Google Cloud Training Partner arm of Datatonic. Since launching into North America in 2025, the business has grown rapidly, and this role is an opportunity to be part of shaping the trajectory of the Academy in the region.
Job Responsibility:
Support the Training Operations Manager and Customer Training Lead on running the day-to-day operations of the Academy in AMER and EMEA
Manage training logistics such as sending our calendar invitations, setting up virtual classrooms, updating trainer schedules and gathering class feedback
Keep in regular communication with our in-house trainers and training partners (contractors) and ensure that they are prepared for upcoming deliveries
Following up with customers post delivery to ensure they found the training valuable and addressing any issues or concerns
Monitor class feedback on a regular basis and share insights with the instructors and the wider ops team
Organise and facilitate training scoping calls with primarily AMER customers and occasionally EMEA customers
Run customer kick off calls in partnership with our consultants and training partners
Compile the necessary data for our Finance team's month-end billing process
Identify processes inefficiencies and suggest improvements
Have the opportunity to contribute to shaping the future of our training business in AMER and EMEA
Requirements:
A highly organised individual who is comfortable working in a remote team setting
Customer-oriented and build trustful relationships with others
Happy to work in an environment where processes can change quickly
Able to quickly re-prioritise your day and consistently meet deadlines
A proactive and collaborative communicator
Someone who enjoys working with customers as well as executing operational administrative tasks
Open to new concepts and ideas and get stuck in to test them out
Someone who wants to learn about AI and apply the knowledge in their day-to-day work
Confident in numeracy and analytical environments
What we offer:
we will support you to get certified as a Google Cloud Gen AI Leader