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As the Training Manager, you will enhance brand image and maximize sales through strategic education. You are responsible for deploying regional training to boutique managers and staff, ensuring all activities align with global objectives. This role serves as the central point of reference for training materials and professional development within the Japan market.
Job Responsibility:
Plan and develop training programs based on global brand strategy
Adapt global training content and materials to fit Japanese culture
Conduct sales training on product knowledge and storytelling
Manage the e-learning database and digital community engagement
Visit stores to provide on-site coaching and identify skill gaps
Analyze store KPIs and implement action plans for mystery shopping
Requirements:
Professional experience in retail training or education
Business level English for communication with global headquarters
Deep understanding of the luxury market and customer service
Strong presentation, communication, and interpersonal skills