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The Training Manager works directly with the Corporate VP of Training to ensure that Guest Service, Leadership Development and all Training needs of the organization are met. The Training Manager will additionally support all property training initiatives, HR and Communication at their respective assigned property. Perform responsibilities in accordance with all Company standards, policies, and procedures.
Job Responsibility:
Works directly with the Corporate VP of Training to ensure that Guest Service, Leadership Development and all Training needs of the organization are met
Support all property training initiatives, HR and Communication at their respective assigned property
Coordinates the implementation of corporate training initiatives/activities as well as their assigned property training initiatives/activities
Formulates and coordinates training schedules
Analyzes & assesses property training needs to recommend new training courses/programs or modify and improve existing programs
Assists in the design and development of new training courses based upon company/property needs utilizing the most effective methods of delivery
Organizes training books, manuals, multimedia visual aids, and other educational materials
Inputs data entry into training database and prepares reports of training attendance
Prepares training packets and materials
Orders and maintains the inventory of supplies
Assists with the development of all in-house training material as approved by the VP of Training
Review and recommend new training methods and curriculum
Supports the property HR function, including roll out of HR initiatives, recognition and communication
Supports property meetings, events, functions and activities as determined by the General Manager
Requirements:
Ability to communicate effectively with Guests, Team Members and Management in both written and verbal form
Ability to facilitate leadership, guest service and all training curriculum
Knowledge of principles, practices and techniques of adult learning
Ability to apply instructional design techniques to design and develop leadership, guest service and all training curriculum
Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar
Ability to operate computer software programs such as Microsoft Word, PowerPoint, Publisher, Excel, etc.
Ability to exercise effective organizational and time management skills
Skill in dealing successfully with a variety of individuals from various socio-economic, ethnic and cultural backgrounds
Ability to build relationships with Leaders and Team Members to gain trust and foster communication
Ability to perform tasks independently without day-to-day supervision
Skill in using tact, discretion and prudence in dealing with difficult situations
Skill in using initiative and independent judgment within established procedural guidelines
Available to work all shifts in order to offer training during various work hours to accommodate operations