Training Management Services (TMS) Coordinator

• Coordinate training activities in line with Client training requirements
• Process training bookings in line with departmental policies, procedures and standards
• Manage status of all courses, and ensure that suppliers are informed of cancellations in a timely manner to avoid cancellation charges
• Contact suppliers to secure training solutions on behalf of TMS clients
• Raise Purchase Orders
• Where applicable, update and maintain client’s Learning Management System (LMS) to effectively manage employees’ training records
• Generate and forward Joining Instructions in line with company policy
• Notify delegates of any changes/cancellations
• Monitor progress of allocated training events to ensure compliance is met
• Calculate Managed Event costs following departmental process
• Arrange accommodation where applicable
• Adhere to departmental and Client processes
• Ensure accurate data is maintained within relevant departmental system(s)
• Ensure Key Performance Indicators (KPIs) are met
• Communicate effectively and professionally with other team members and clients
• Manage changing situations to ensure training requirement is delivered
• Identify solutions and efficiencies to optimise the use of departmental software and ensure departmental policies, procedures and standards are kept current
• Apply departmental escalation policy in response to any customer complaints
• Undertake additional duties as requested by the TMS Team Lead

• Excellent coordination / organisational skills
• Excellent communication / strong interpersonal skills
• The ability to talk to all levels of company representatives
• Customer service experience
• Sound knowledge of the Oil & Gas Industry as an advantage
• Excellent IT skills (MS Office)
• Software system experience as an advantage
• The ability to work under pressure
• Excellent attention to detail

semi‑flexible working hours