Training Lead / Knowledge Transfer Specialist Job at BlueWater Federal Solutions (Montgomery)

Customer Account Specialist Lead

iAutomation, a high technology distributor of industrial automation components, ...

Location

United States , Franklin

Salary:

Not provided

iAutomation

Expiration Date

Until further notice

Requirements

High School education
3+ years Customer Service in a highly technical environment
Ability to analyze sales trends
Sitting for long periods of time
Long hours of computer work
Some car and air travel required

Job Responsibility

Data entry into the ERP System
Command of general order entry skills
Fills orders by transferring orders to fulfillment
communicating expected delivery dates
communicating tracking and follow up information regarding customer orders
Generating, reviewing and analyzing reports related to customer and sales activity
Quoting products and services
Generate and recommend additional products for customer by identifying customer needs/application
Generate and recommend additional products due to command of product knowledge
Product selection

New

Senior Manager, Technology Support Services

Senior Manager, Technology Support Services - Join Our Big-Hearted Team. Are you...

Location

United States , Sun City West

Salary:

111633.00 - 123251.85 USD / Year

Sun Health

Expiration Date

Until further notice

Requirements

3–5 years of leadership experience managing technical support or IT operations teams
5–8 years of progressive experience in IT support, systems administration, infrastructure operations, or enterprise technology service delivery
Experience serving as a senior technical escalation resource in complex enterprise environments
Strong experience supporting Microsoft 365, identity management, endpoint management, enterprise collaboration tools, and multi-site operations
Experience with ITSM platforms, SLA management, service reporting, and operational process improvement
Experience with automation, scripting, systems monitoring, or systems administration strongly preferred
Certifications such as ITIL, Microsoft, or related technical certifications are valued but not required

Job Responsibility

Lead the day-to-day operations of the Service Desk and technology support teams
Establish and maintain service standards, workflows, escalation paths, and response expectations
Monitor ticket volume, resolution times, customer satisfaction, and service trends
Ensure timely support for endpoint devices, phones, printers, audiovisual equipment, and user access needs
Oversee resident technology support services in partnership with community operations teams
Participate directly in ticket resolution and escalation support as a working manager
Ensure appropriate prioritization and resolution of critical incidents and operational outages
Drive operational excellence through standardization, automation, and proactive support practices
Oversee and participate in on-call support rotations and after-hours escalation activities as needed
Serve as an escalation point for complex Tier 2 and Tier 3 technical support issues

What we offer

Comprehensive health benefits (Medical, Dental & Vision)
401k with immediate vesting and up to 4% employer match
Tuition Reimbursement
Exclusive discounts through The Employee Network
Access to the Employee Association, supporting team members in need

Fulltime

Manager, Annuity Product Specialist Team

This role leads the annuity product specialist team and coordinates with other f...

Location

United States , Saint Petersburg

Salary:

Not provided

Raymond James

Expiration Date

Until further notice

Requirements

Bachelor's degree in finance or a related field
Minimum of six (6) years' experience in the financial services industry
Existing knowledge on the strategies and products offered on the insurance solutions annuity platform
SIE required
Series 7 required
Life & Variable Annuities License required
Advanced knowledge to lead associates that educate financial advisors on multiple investment products
Knowledge of packaged insurance, annuity and investment products and securities markets
Knowledge of concepts, practices, and procedures of product development and management in a financial services/broker-dealer environment
Knowledge of principles of banking and finance and securities industry operations

Job Responsibility

Manage a team of product specialists to define and/or adapt financial product offers to meet the needs of a market segment or customer
Lead the annuity product specialist team and coordinate with other functional teams to provide clients with a platform of packaged product investment solutions
Acquire and maintain product & strategy knowledge to inform advisors and clients on products and services
Participate in various product related initiatives including marketing, product development, and service initiatives
Represent the Raymond James platform in meetings with advisors, clients, and product partners
Demonstrate a commitment to creating an environment consistent with the firm's core values
Lead the internal product support teams responsible for educating advisors and clients
Assist the Director, Internal Institutional Annuity Distribution in the management of the Internal Annuity Consultant team
Transfer product knowledge and expertise by communicating with and educating other teams
Represent Insurance Solutions in recruiting "home office visits" and client visits

Fulltime

Store Trainer

To drive consistency in the delivery and implementation of Retail learning progr...

Location

Italy , Noventa di Piave

Salary:

Not provided

Adidas

Expiration Date

Until further notice

Requirements

At least 2 years of experience in the retail industry, ideally in sports/fashion/footwear, with a demonstrated training background and an exposure to building and developing sales teams
Experience as a sales coach, a training specialist, or a similar position in the retail industry
Result orientation and excellent knowledge of retail KPI analysis
Remarkable coaching skills
Excellent oral and written communication skills
Ability to effectively deploy training programs to small groups or to a large audience during training workshops
Strong organizational and time management skills
Vous parlez Français couramment (C1 level or above in French)
English (B2 level or above)

Job Responsibility

Role-model service standards and salesfloor leadership skills
Provide feedback on observed service behaviors of all team members
Drive daily Team Huddles and Team Captain role on the salesfloor
Champion consumer NPS and membership initiatives
Conduct consumer NPS call-backs
Drive product knowledge transfer to selling behaviors
Support adoption of consumer facing tools
Create monthly training calendar with store leadership and local Training team
Plan and coordinate all learning activities for new and existing team members
Go-to person in store for adidas retail digital learning platforms

What we offer

Competitive compensation & rewards (bonuses, referral program, etc.)
Free uniform sets twice a year
Discount on adidas products online and in all own stores
Competitive ticket restaurants
Insurance Policies injuries
Learning portal (i.e. EF - English)
Employees Assistance Program (services for supporting work-life balance, mental health, coaching...)
Supportive team that accompanies you all the way in the company and inspires you to win new challenges
Career without borders: the opportunity to grow in retail, office, and distribution center
Development opportunities: free trainings in the product, service, processes, and personal effectiveness programs

Fulltime

Prisma Browser Deployment Specialist

As a Professional Services Consultant, you will be a pivotal technical expert, s...

Location

United States , Texas

Salary:

140000.00 - 192500.00 USD / Year

Palo Alto Networks Italia

Expiration Date

Until further notice

Requirements

8+ years of experience required in a hands-on, technical, customer-facing role such as Professional Services Consultant, Technical Account Manager, or Senior Sales Engineer
Proven track record of proactive engagement
the ability to take initiative to push customers toward successful deployment, manage project risks, and navigate organizational challenges or pushback to maintain project velocity
Expert-level knowledge of core networking concepts (TCP/IP, DNS, HTTP/S) and enterprise security principles (Zero Trust, SASE, Firewall, Proxy, VPN)
Demonstrated ability to independently lead and execute complex technical projects in customer environments, driving deployment to successful completion
Advanced analytical and troubleshooting skills with a methodical approach to identifying, diagnosing, and resolving technical issues (Root Cause Analysis)
Exceptional verbal and written communication skills with a proven ability to convey complex security topics to diverse technical and non-technical stakeholders
Experience with Identity and Access Management (IAM) and authentication protocols, specifically integrating solutions with IdPs like Azure AD or Okta using SAML 2.0
Familiarity with cloud and SaaS security architecture and the challenges associated with securing modern applications and browsers
Knowledge of Prisma Access deployment, architecture, and traffic flows

Job Responsibility

Proactively Drive Technical Deployment: Execute the complete technical lifecycle of PB implementation, including secure tenant setup and complex Identity Provider (IdP) integrations
Take ownership of the deployment timeline, proactively managing and overcoming any customer hesitations or delays to ensure rapid time-to-value
Translate Strategy to Security Policy: Convert customer business and security designs into practical, effective PB configurations, focusing on access controls, data loss prevention (DLP) rules, and web security policies
Drive Adoption: Guide customers through the secure and large-scale deployment of the PB extension/client to end-user devices using various enterprise deployment methods (e.g., GPO, MDM)
Be a Proactive Technical Advisor: Serve as the go-to expert for PB best practices, advanced feature utilization, and performance tuning, actively monitoring environments to pre-emptively identify, recommend, and resolve potential issues or areas for security posture improvement
Resolve Complex Escalations: Act as the primary technical escalation point, performing deep-dive root cause analysis and coordinating across Support, Engineering, and Product teams for timely resolution
Document and Transfer Knowledge: Create high-quality, customer-specific "as-built" documentation and deliver comprehensive operational training and knowledge transfer to customer administrators
Advocate for the Customer: Capture and translate valuable field feedback into actionable feature requests, serving as a critical internal voice for product improvement and development
Maintain expert-level understanding of Prisma Browser: Stay updated on latest product releases, security trends, and industry best practices. Actively participate in relevant training and certification programs to maintain technical proficiency

Fulltime

Continuous Improvement & Process Engineer

Under the supervision of the Director of Innovation, the Continuous Improvement ...

Location

United States , Concord

Salary:

Not provided

ROCK OF AGES CANADA INC.

Expiration Date

Until further notice

Requirements

Bachelor’s degree in industrial, Mechanical, Manufacturing Engineering, or related field
2–5 years of experience in industrial or manufacturing environments
Strong knowledge of Lean Manufacturing, Six Sigma, or other continuous improvement frameworks
Analytical skills and proficiency with tools such as Excel, BI tools, SCADA, or machine monitoring systems
Lean Six Sigma Green Belt certification
Experience using CAD for process or plant layout optimization
Hands-on experience with industrial machinery and ability to interpret technical documents, drawings, and manuals
Valid passport and driver’s license, with availability for frequent travel (~50%) within Quebec and the U.S.

Job Responsibility

Identify and implement improvements to increase machine productivity, efficiency, and uptime
Optimize block processing lines, slab production throughput, and performance of cutting, polishing, and finishing machines
Improve material flow and overall plant layout
Lead or support the installation, calibration, and commissioning of machines such as GMM, Simec, CNC, Eagle, or Graniroc
Ensure operator training and validate equipment performance
Document installation processes and contribute to machine optimization strategies
Manage continuous improvement projects end-to-end, applying Lean, Six Sigma, or similar methodologies
Prepare reports and recommendations for management
Develop long-term roadmaps for operational improvements
Work closely with maintenance teams, operators, and the Electromechanical Optimization Specialist

What we offer

Competitive salary
401(k) and Roth 401(k) with company match
Comprehensive Health/Dental/Vision insurance
Life/Disability/AD&D Insurance
Employee Assistance Program
Paid Time off (Vacation/Holidays)

Fulltime

Principal SAP Payroll Consultant

We are seeking a Principal/Senior SAP Payroll Consultant with deep expertise in ...

Location

Australia

Salary:

Not provided

DyFlex Solutions

Expiration Date

Until further notice

Requirements

Bachelor’s degree (or equivalent) in a relevant field
Deep, expert-level knowledge of Australian Payroll legislation (STP Phase 2, Superannuation, Fair Work) and its configuration within SAP
A proven track record of leading at least 2-3 end-to-end SAP Payroll implementations (ECP or On-Premise) within the Australian market
Strong specialist knowledge in SAP HCM Payroll
Proven ability to troubleshoot and design complex payroll schemas and PCRs (Personnel Calculation Rules)
Strong consulting presence with exceptional communication, stakeholder engagement, and workshop‑facilitation skills
Demonstrated ability to manage complex programs, balance competing priorities, and provide leadership across multidisciplinary teams

Job Responsibility

Provide strategic, best‑practice HCM and payroll advisory by interpreting complex client requirements and shaping robust, scalable SAP solutions
Lead end‑to‑end SAP Payroll and/or Employee Central Payroll (ECP) programs, ensuring architectural integrity, regulatory compliance, and alignment with Australian Payroll standards
Redesign, document, and optimise payroll and HR business processes to drive operational efficiency and transformation outcomes
Own solution design activities, including effort estimation, gap analysis, prioritisation, and the development of implementation roadmaps
Oversee the build and testing of solution prototypes, guide configuration across project teams, and manage cutover readiness
Define the overall testing strategy, develop and review test scripts, lead execution cycles, and ensure resolution of defects and design gaps
Direct data migration planning (including historical payroll results and infotype mapping) to ensure a controlled and accurate transition
Deliver high‑quality training, coaching, and knowledge transfer to client stakeholders to ensure long‑term sustainability of the solution

What we offer

Opportunity to work with SAP’s latest technologies, including S/4HANA, BTP, and Joule
Flexible work environment: work from home anywhere in Australia or New Zealand, with travel for key project deliverables
Competitive remuneration and benefits
Comprehensive SAP training and certification opportunities
A supportive, inclusive, and diverse workplace culture

Paxus System Expert

Location

Salary:

Not provided

Krypton Fund Services

Expiration Date

Until further notice

Requirements

Minimum 5–7 years of hands-on experience with PFS-PAXUS within a fund administration environment
Deep operational knowledge of fund accounting and/or transfer agency functions
Demonstrated experience supporting complex fund structures
Proven ability to lead cross-functional initiatives and influence stakeholders without direct authority
Familiarity with FATCA/CRS data requirements and how they manifest in PAXUS workflows
Strong analytical and problem-solving skills with a structured, methodical approach to issue resolution

Job Responsibility

Serve as the first escalation point for all PAXUS-related queries
Own the relationship with PFS-PAXUS Support
Triage system issues
Establish and lead a structured internal PAXUS SME group
Design and deliver training programmes
Maintain a training library and knowledge base
Define and enforce standards for how PAXUS should be used
Conduct periodic reviews of how teams are using the platform
Communicate best practice guidance
Lead UAT for all PAXUS system builds, upgrades, and new functionality releases

Fulltime

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Training Lead / Knowledge Transfer Specialist

Job Description

Job Responsibility

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