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NTT DATA Logo NTT DATA · IT - Administration

Training / Enablement Lead

United States, Dallas · Job Posted May 05, 2026
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Job Description

We are currently seeking a Training / Enablement Lead - Remote to join our team in Dallas, Texas (US-TX), United States (US). We are seeking an experienced Training / Enablement Lead to drive capability building, adoption, and behavior change as part of large-scale process reimagination and transformation initiatives. This role focuses on enabling business users, leaders, and operational teams to successfully adopt new processes, operating models, digital tools, and AI-enabled ways of working.

Job Responsibility

  • Define and own the training and enablement strategy for process reimagination initiatives
  • Align enablement plans with transformation goals, timelines, and business outcomes
  • Partner with transformation leaders, process owners, and HR/L&D teams
  • Contribute to change management and adoption strategy
  • Develop enablement programs for redesigned business processes and operating models
  • Translate to-be processes into clear, role-based learning journeys
  • Ensure enablement supports both functional and behavioral change
  • Design and deliver instructor-led, virtual, and hybrid training programs
  • Create learning assets such as playbooks, SOPs, job aids, and quick reference guides
  • Tailor learning content for leadership, operations, and support teams
  • Enable adoption of digital, automation, and AI-driven processes
  • Translate system and tool changes into practical user guidance
  • Support enablement for intelligent automation and AI-assisted workflows
  • Assess organizational readiness and skill gaps
  • Measure enablement effectiveness using adoption and proficiency metrics
  • Continuously improve enablement programs based on feedback

Requirements

  • 5+ years of experience in training, enablement, or change management roles
  • Experience supporting process reengineering or operating model transformation
  • Strong facilitation, instructional design, and stakeholder engagement skills

Nice to have

  • Experience in digital or AI-enabled transformation programs
  • Exposure to Lean, Six Sigma, BPM, or Agile transformation initiatives
  • Certification in Change Management or Learning & Development
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