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Part of the Quality team, the Training and Development Administrator is a new and exciting role at Clear Voice. You will ensure all new linguists complete mandatory training courses within the required timeframe after they join Clear Voice and ensuring that refresher e-learning is completed on an annual basis. You will keep detailed records of all training completed and ensure any training gaps are reported.
Job Responsibility
Following Clear Voice’s training and development processes to ensure all linguists have completed mandatory training within the required time frame
Assigning learning pathways and tracking progress within the LMS
Providing regular MI to the Senior Quality Manager, specifically highlighting completion rates and overdue training
Maintaining a robust CRM system, ensuring records are up to date
Proactively monitor training completion and follow up with linguists to ensure mandatory courses are completed within required timeframes
Facilitating access to the LMS and portfolio of courses
including registering new linguists, removing dormant users and providing general support and guidance
Working with the Senior Quality Manager & Assessment & Training Coordinator to understand the training and development needs of the linguists
Providing administrative support in the arrangement and delivery of training sessions delivered via MS Teams
Undertaking any other duties which may be assigned to support the Quality team
Manage a high-volume shared mailbox, prioritising, escalating and responding to queries in a timely manner, ensuring effective communication with stakeholders
Support continuous improvement initiatives within the training and development function
Assist in updating and maintaining training materials and resources within the LMS
Ensure compliance with GDPR and data protection standards when handling linguist information and training records
Requirements
Experience of training and development processes, including managing mandatory training and compliance requirements
Knowledge of administrative principles and best practices, including record-keeping and data accuracy
Familiarity with handling high-volume inboxes and prioritising stakeholder queries
Strong organisational and time management skills, with the ability to manage multiple priorities and deadlines
Strong problem-solving skills, identifying barriers to completion and supporting users to resolve them
What we offer
35 hours per week offering flexibility and work life balance
Enhanced family friendly provisions
Extra day annual leave per year to a maximum of 39 days, including bank holidays (pro-rata)
Option to buy or sell up to 5 days of annual leave
Access to Perkbox, an employee rewards and benefits platform with over 9,000 deals and discounts, a range of free perks, employee wellbeing support and other additional employee benefits and recognitions
Wellbeing support
Non-contributory pension scheme Migrant Help pays 8% worth of employee salary into the pension scheme