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Training & Development Administrator

United Kingdom, Home based Employment contract 26739.00 - 29602.00 GBP / Year · Job Posted June 28, 2026
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Job Description

Part of the Quality team, the Training and Development Administrator is a new and exciting role at Clear Voice. You will ensure all new linguists complete mandatory training courses within the required timeframe after they join Clear Voice and ensuring that refresher e-learning is completed on an annual basis. You will keep detailed records of all training completed and ensure any training gaps are reported.

Job Responsibility

  • Following Clear Voice’s training and development processes to ensure all linguists have completed mandatory training within the required time frame
  • Assigning learning pathways and tracking progress within the LMS
  • Providing regular MI to the Senior Quality Manager, specifically highlighting completion rates and overdue training
  • Maintaining a robust CRM system, ensuring records are up to date
  • Proactively monitor training completion and follow up with linguists to ensure mandatory courses are completed within required timeframes
  • Facilitating access to the LMS and portfolio of courses
  • including registering new linguists, removing dormant users and providing general support and guidance
  • Working with the Senior Quality Manager & Assessment & Training Coordinator to understand the training and development needs of the linguists
  • Providing administrative support in the arrangement and delivery of training sessions delivered via MS Teams
  • Undertaking any other duties which may be assigned to support the Quality team
  • Manage a high-volume shared mailbox, prioritising, escalating and responding to queries in a timely manner, ensuring effective communication with stakeholders
  • Support continuous improvement initiatives within the training and development function
  • Assist in updating and maintaining training materials and resources within the LMS
  • Ensure compliance with GDPR and data protection standards when handling linguist information and training records

Requirements

  • Experience of training and development processes, including managing mandatory training and compliance requirements
  • Knowledge of administrative principles and best practices, including record-keeping and data accuracy
  • Familiarity with handling high-volume inboxes and prioritising stakeholder queries
  • Strong organisational and time management skills, with the ability to manage multiple priorities and deadlines
  • Strong problem-solving skills, identifying barriers to completion and supporting users to resolve them

What we offer

  • 35 hours per week offering flexibility and work life balance
  • Enhanced family friendly provisions
  • Extra day annual leave per year to a maximum of 39 days, including bank holidays (pro-rata)
  • Option to buy or sell up to 5 days of annual leave
  • Access to Perkbox, an employee rewards and benefits platform with over 9,000 deals and discounts, a range of free perks, employee wellbeing support and other additional employee benefits and recognitions
  • Wellbeing support
  • Non-contributory pension scheme Migrant Help pays 8% worth of employee salary into the pension scheme

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