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The Training Coordinator is a key member of the Operations team within a financial services business, responsible for delivering induction, system, and process training to new and existing employees. The role combines hands-on training delivery with digital learning content creation, coaching, and continuous improvement initiatives, ensuring colleagues are confident, competent, and supported. Working closely with internal stakeholders, IT, and subject matter experts, the Training Coordinator translates complex systems, processes, and regulatory requirements into clear, practical learning experiences. This role is ideal for someone with strong financial services knowledge, excellent communication skills, and a passion for developing others while driving operational excellence.
Job Responsibility:
Deliver engaging and structured induction and onboarding for new starters
Provide training on core systems, products, and operational processes
Create and maintain digital learning content, including guides, videos, assessments, and learning resources
Work closely with team managers to identify skills gaps using QA, QC, and performance insights
Deliver refresher and remedial training to improve accuracy and first-time-right outcomes
Support system upgrades, new tools, and regulatory changes, translating them into clear, practical training
Coach individuals and teams, adapting training to different learning styles
Collaborate with internal stakeholders including operations, sales, IT, and subject matter experts
Engage with external partners where training impacts customer or broker experience
Requirements:
Strong working knowledge of financial services operations, products, and processes
Experience delivering induction, system training, or operational training
Ability to explain complex information clearly and confidently
Comfortable delivering training to both individuals and groups
Strong organisational and planning skills
Confident using digital tools to create learning content
Proactive, adaptable, and confident working in a fast-paced environment
What we offer:
25 days of annual leave, in addition to bank holidays
Hybrid work environment with the freedom to work from home two days a week and collaborate in the office three days a week