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Aspion Search Logo Aspion Search · Finance

Training Coordinator

United Kingdom, Liverpool 30000.00 - 34000.00 GBP / Year · Job Posted February 21, 2026
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Job Description

The Training Coordinator is a key member of the Operations team within a financial services business, responsible for delivering induction, system, and process training to new and existing employees. The role combines hands-on training delivery with digital learning content creation, coaching, and continuous improvement initiatives, ensuring colleagues are confident, competent, and supported. Working closely with internal stakeholders, IT, and subject matter experts, the Training Coordinator translates complex systems, processes, and regulatory requirements into clear, practical learning experiences. This role is ideal for someone with strong financial services knowledge, excellent communication skills, and a passion for developing others while driving operational excellence.

Job Responsibility

  • Deliver engaging and structured induction and onboarding for new starters
  • Provide training on core systems, products, and operational processes
  • Create and maintain digital learning content, including guides, videos, assessments, and learning resources
  • Work closely with team managers to identify skills gaps using QA, QC, and performance insights
  • Deliver refresher and remedial training to improve accuracy and first-time-right outcomes
  • Support system upgrades, new tools, and regulatory changes, translating them into clear, practical training
  • Coach individuals and teams, adapting training to different learning styles
  • Collaborate with internal stakeholders including operations, sales, IT, and subject matter experts
  • Engage with external partners where training impacts customer or broker experience

Requirements

  • Strong working knowledge of financial services operations, products, and processes
  • Experience delivering induction, system training, or operational training
  • Ability to explain complex information clearly and confidently
  • Comfortable delivering training to both individuals and groups
  • Strong organisational and planning skills
  • Confident using digital tools to create learning content
  • Proactive, adaptable, and confident working in a fast-paced environment

What we offer

  • 25 days of annual leave, in addition to bank holidays
  • Hybrid work environment with the freedom to work from home two days a week and collaborate in the office three days a week
  • Annual bonus
  • Death-in-service benefit
  • Matched pension scheme
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