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Allied Universal® is hiring a Training and Support Supervisor (Hourly). The Training Support Supervisor is responsible for assisting in the development, coordination, and delivery of training programs across the organization. This role includes preparing materials, managing schedules, tracking training progress, and providing administrative support to ensure smooth operations. The Training Support Supervisor also troubleshoots technical issues, facilitates training sessions, and offers ongoing assistance to employees to enhance their learning experience. Strong communication, organization, and problem-solving skills are key components of this position, along with a focus on supporting employee growth and development.
Job Responsibility:
Assist in the development and preparation of training materials, including presentations, handouts, and online resources
Coordinate and schedule training sessions, ensuring all logistics are arranged and communicated to participants
Track employee training progress, attendance, and completion, maintaining accurate records and reports
Troubleshoot technical issues related to training platforms, software, and equipment, providing support during training sessions
Facilitate training sessions, ensuring a smooth and effective delivery of content to employees.
Provide administrative support to the training team, including organizing files, updating training records, and managing documentation
Respond to employee inquiries and provide guidance on training programs, resources, and scheduling
Collaborate with department leaders to identify training needs and assist in the implementation of training solutions
Evaluate the effectiveness of training programs through feedback and assessments, recommending improvements as necessary
Maintain a positive learning environment, offering continuous support to ensure employees' development and success
Requirements:
High school diploma or equivalent
Minimum of one (1) year of experience in security, training, or compliance management
Strong communication and interpersonal skills with the ability to effectively convey information and collaborate with employees and teams
Proficiency with training software and tools, including Learning Management Systems (LMS), and technical troubleshooting skills for training platforms
Strong organizational and time-management abilities, with attention to detail in managing training schedules, materials, and records
Nice to have:
Prior classroom training/instruction experience
Learning program development experience
CPI Training
PAR Instructor (would be a bonus)
What we offer:
Health insurance and 401k plans for full-time positions
Schedules that fit with your personal life goals
Ongoing paid training programs and career growth opportunities
Employee discounts through our perks program to your favorite restaurants, entertainment venues and much more…
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