Training and Quality Coordinator Job at Voyage PrivÃ© (Aix en Provence)

Training and Quality Coordinator

As a Quality & Training Specialist, you’ll play a key role in elevating the perf...

Location

France , Aix-en-Provence

Salary:

Not provided

Voyage PrivÃ©

Expiration Date

Until further notice

Requirements

Proven experience in training, learning management, or customer relations, with a solid understanding of service quality and customer satisfaction
Strong communication and writing skills, with a real appetite for content creation and knowledge sharing
Excellent synthesis and organizational abilities, able to manage multiple priorities with autonomy and precision
Confident in leading training sessions or workshops, and comfortable working collaboratively in a project-based environment
Tech-savvy, at ease with CRM tools, back-office systems, collaboration platforms, and the Office suite
Fluent in English (daily exchanges with international teams)
Experience in the travel or tourism industry would be a strong asset

Job Responsibility

Design and deliver impactful training programs to drive agent upskilling and ensure consistent service excellence across internal and external teams
Collaborate with call-center partners and internal stakeholders to monitor performance, apply best practices, and ensure full alignment with procedures and brand standards
Analyze and optimize service quality, leveraging KPIs (NPS, response time, handling duration, tool usage) and customer feedback to identify areas for improvement
Maintain and enrich training and knowledge content, ensuring resources are up to date, accessible, and engaging
Foster a culture of quality across all teams by sharing insights, leading workshops, and implementing corrective or improvement actions
Drive continuous improvement projects, staying informed on customer service and travel industry trends to strengthen efficiency, productivity, and customer satisfaction
Travel regularly to visit and support our external call-center partners abroad, ensuring alignment and operational excellence on the field

What we offer

Hybrid model with 3 mandatory on-site days per week plus 4 fully remote weeks per year
Access to large on-site fitness center
Private padel court
Company Breaks, Carnival, Annual Convention, meetups and talks
Free tickets to every Provence Rugby home match and live music nights at the Dalida Institute
Up to 20% off exclusive getaway offers

Fulltime

Training and Quality Coordinator

As a Quality & Training Specialist, you’ll play a key role in elevating the perf...

Location

France , Aix-en-Provence

Salary:

Not provided

Voyage PrivÃ©

Expiration Date

Until further notice

Requirements

Proven experience in training, learning management, or customer relations, with a solid understanding of service quality and customer satisfaction
Strong communication and writing skills, with a real appetite for content creation and knowledge sharing
Excellent synthesis and organizational abilities, able to manage multiple priorities with autonomy and precision
Confident in leading training sessions or workshops, and comfortable working collaboratively in a project-based environment
Tech-savvy, at ease with CRM tools, back-office systems, collaboration platforms, and the Office suite
Fluent in English (daily exchanges with international teams)

Job Responsibility

Design and deliver impactful training programs to drive agent upskilling and ensure consistent service excellence across internal and external teams
Collaborate with call-center partners and internal stakeholders to monitor performance, apply best practices, and ensure full alignment with procedures and brand standards
Analyze and optimize service quality, leveraging KPIs (NPS, response time, handling duration, tool usage) and customer feedback to identify areas for improvement
Maintain and enrich training and knowledge content, ensuring resources are up to date, accessible, and engaging
Foster a culture of quality across all teams by sharing insights, leading workshops, and implementing corrective or improvement actions
Drive continuous improvement projects, staying informed on customer service and travel industry trends to strengthen efficiency, productivity, and customer satisfaction
Travel regularly to visit and support our external call-center partners abroad, ensuring alignment and operational excellence on the field

What we offer

Hybrid model with 3 mandatory on-site days per week plus 4 fully remote weeks per year
Access to large on-site fitness center
Private padel court
Company events (Company Breaks, Carnival, Annual Convention, meetups and talks)
Free tickets to every Provence Rugby home match and live music nights at the Dalida Institute
Up to 20% off exclusive getaway offers

Fulltime

Training and Quality Assurance Manager Security

Allied Universal® is hiring a Training and Quality Assurance Manager. The Traini...

Location

United States , Dallas

Salary:

Not provided

Allied Universal®

Expiration Date

Until further notice

Requirements

High School Diploma or equivalent
Pass any State-required training or other qualifications for licensing as required to include, but not limited to: CPR/First Aid/AED Certified Instructor
Instructor certifications in supplement training areas as required by local office (i.e., OC Spray, Baton Techniques, Handcuffing, Crisis Prevention Intervention (CPI), Defensive Tactics, Taser certification, Practical Driver Training Courses, or any other client-specific training as required)
Must have a valid driver's license or be able to pass a state licensing test if driving a company-owned or client-provided vehicle
Must be certified to teach all required trainings for the portfolio, including firearms where applicable
Minimum of two (2) years of classroom instructor experience
Ability to work independently with little to no direct supervision
Outstanding oral and written communication skills
ability to successfully interact at all levels of the organization, including with clients
Ability to write manuals, review, and respond to written requests for proposals, training documents, and prepare extensive presentations is required

Job Responsibility

Ensure compliance with all required portfolio training, which involves driving compliance efforts and coordinating training classes with the Portfolio Vice President, Area Directors, Regional Training Director, and Regional Trainers across the portfolio
Manage the entire portfolio Taser program, encompassing training compliance, inventory management, and conducting semi-annual audits
manage customer's evidence.com account, where applicable
Serve as a backup trainer in the absence of a regional trainer
Work in conjunction with operational partners (Regional Training Director/Portfolio Vice President) to develop practical training programs at the client and branch level, in order to ensure compliance with contractual and regulatory mandated training
Identify, conduct vetting, and establish relationships with local training academies/facilities/3rd party vendors in order to provide support in the form of external training opportunities and/or remote locations
Communicate with stakeholders (Regional Training Director, Portfolio operations, Security Professionals, Supervisors, Field and Corporate Training, and Clients)
Deliver field training programs in accordance with local, state, and federal laws and regulations, as well as Allied Universal standards in support of Regional Trainers
Conduct Mobility Devices (e.g., vehicles, Trikke, golf cart) training
Conduct field training & "red team" exercises for Security Professionals and Supervisors

What we offer

Medical, dental, vision, basic life, AD&D, and disability insurance
Enrollment in our company's 401(k)plan, subject to eligibility requirements
Eight paid holidays annually, five sick days, and four personal days
Vacation time offered at an accrual rate of 3.08 hours biweekly. Unused vacation is only paid out where required by law

Fulltime

Training and Quality Assurance Manager

Allied Universal® is hiring a Training and Quality Assurance Manager. The Traini...

Location

United States , Chicago

Salary:

97000.00 USD / Year

Allied Universal®

Expiration Date

Until further notice

Requirements

High School Diploma or equivalent
Pass any State-required training or other qualifications for licensing as required
CPR/First Aid/AED Certified Instructor
Instructor certifications in supplement training areas as required by local office (i.e., OC Spray, Baton Techniques, Handcuffing, Crisis Prevention Intervention (CPI), Defensive Tactics, Taser certification, Practical Driver Training Courses, or any other client-specific training as required)
Must have a valid driver's license or be able to pass a state licensing test if driving a company-owned or client-provided vehicle
Must be certified to teach all required trainings for the portfolio, including firearms where applicable
Minimum of two (2) years of classroom instructor experience
Ability to work independently with little to no direct supervision.
Outstanding oral and written communication skills
ability to successfully interact at all levels of the organization, including with clients.

Job Responsibility

Ensure compliance with all required portfolio training, which involves driving compliance efforts and coordinating training classes with the Portfolio Vice President, Area Directors, Regional Training Director, and Regional Trainers across the portfolio.
Manage the entire portfolio Taser program, encompassing training compliance, inventory management, and conducting semi-annual audits
manage customer's evidence.com account, where applicable
Serve as a backup trainer in the absence of a regional trainer
Work in conjunction with operational partners (Regional Training Director/Portfolio Vice President) to develop practical training programs at the client and branch level, in order to ensure compliance with contractual and regulatory mandated training.
Identify, conduct vetting, and establish relationships with local training academies/facilities/3rd party vendors in order to provide support in the form of external training opportunities and/or remote locations.
Communicate with stakeholders (Regional Training Director, Portfolio operations, Security Professionals, Supervisors, Field and Corporate Training, and Clients)
Deliver field training programs in accordance with local, state, and federal laws and regulations, as well as Allied Universal standards in support of Regional Trainers.
Conduct Mobility Devices (e.g., vehicles, Trikke, golf cart) training.
Conduct field training & "red team" exercises for Security Professionals and Supervisors.

What we offer

medical, dental, vision, 401k, and life insurance
Enrollment in our company's 401(k)plan
Eight paid holidays annually, five sick days, and four personal days
Vacation time offered at an accrual rate of 3.08 hours biweekly.

Fulltime

Training and Quality Assurance Manager

The Training and Quality Assurance Manager is responsible for ensuring complianc...

Location

United States , Chicago

Salary:

97000.00 USD / Year

Allied Universal®

Expiration Date

Until further notice

Requirements

High School Diploma or equivalent
Pass any State-required training or other qualifications for licensing
CPR/First Aid/AED Certified Instructor
Instructor certifications in supplement training areas as required by local office (i.e., OC Spray, Baton Techniques, Handcuffing, Crisis Prevention Intervention (CPI), Defensive Tactics, Taser certification, Practical Driver Training Courses, or any other client-specific training as required)
Must have a valid driver’s license or be able to pass a state licensing test if driving a company-owned or client-provided vehicle
Must be certified to teach all required trainings for the portfolio, including firearms where applicable
Minimum of two (2) years of classroom instructor experience
Ability to work independently with little to no direct supervision
Outstanding oral and written communication skills
ability to successfully interact at all levels of the organization, including with clients

Job Responsibility

Ensure compliance with all required portfolio training, which involves driving compliance efforts and coordinating training classes with the Portfolio Vice President, Area Directors, Regional Training Director, and Regional Trainers across the portfolio
Manage the entire portfolio Taser program, encompassing training compliance, inventory management, and conducting semi-annual audits
manage customer’s evidence.com account, where applicable
Serve as a backup trainer in the absence of a regional trainer
Work in conjunction with operational partners (Regional Training Director/Portfolio Vice President) to develop practical training programs at the client and branch level, in order to ensure compliance with contractual and regulatory mandated training
Identify, conduct vetting, and establish relationships with local training academies/facilities/3rd party vendors in order to provide support in the form of external training opportunities and/or remote locations
Communicate with stakeholders (Regional Training Director, Portfolio operations, Security Professionals, Supervisors, Field and Corporate Training, and Clients)
Deliver field training programs in accordance with local, state, and federal laws and regulations, as well as Allied Universal standards in support of Regional Trainers
Conduct Mobility Devices (e.g., vehicles, Trikke, golf cart) training
Conduct field training & "red team" exercises for Security Professionals and Supervisors

What we offer

Medical, dental, vision, basic life, AD&D, and disability insurance
Enrollment in our company’s 401(k)plan
Eight paid holidays annually, five sick days, and four personal days
Vacation time offered at an accrual rate of 3.08 hours biweekly

Fulltime

Training and Quality Assurance Manager

The Training and Quality Assurance Manager is responsible for ensuring complianc...

Location

United States , Chicago

Salary:

97000.00 USD / Year

Allied Universal®

Expiration Date

Until further notice

Requirements

High School Diploma or equivalent
Pass any State-required training or other qualifications for licensing as required
CPR/First Aid/AED Certified Instructor
Instructor certifications in supplement training areas as required by local office (i.e., OC Spray, Baton Techniques, Handcuffing, Crisis Prevention Intervention (CPI), Defensive Tactics, Taser certification, Practical Driver Training Courses, or any other client-specific training as required)
Must have a valid driver’s license or be able to pass a state licensing test if driving a company-owned or client-provided vehicle
Must be certified to teach all required trainings for the portfolio, including firearms where applicable
Minimum of two (2) years of classroom instructor experience
Ability to work independently with little to no direct supervision
Outstanding oral and written communication skills
ability to successfully interact at all levels of the organization, including with clients

Job Responsibility

Ensure compliance with all required portfolio training, which involves driving compliance efforts and coordinating training classes with the Portfolio Vice President, Area Directors, Regional Training Director, and Regional Trainers across the portfolio
Manage the entire portfolio Taser program, encompassing training compliance, inventory management, and conducting semi-annual audits
manage customer’s evidence.com account, where applicable
Serve as a backup trainer in the absence of a regional trainer
Work in conjunction with operational partners (Regional Training Director/Portfolio Vice President) to develop practical training programs at the client and branch level, in order to ensure compliance with contractual and regulatory mandated training
Identify, conduct vetting, and establish relationships with local training academies/facilities/3rd party vendors in order to provide support in the form of external training opportunities and/or remote locations
Communicate with stakeholders (Regional Training Director, Portfolio operations, Security Professionals, Supervisors, Field and Corporate Training, and Clients)
Deliver field training programs in accordance with local, state, and federal laws and regulations, as well as Allied Universal standards in support of Regional Trainers
Conduct Mobility Devices (e.g., vehicles, Trikke, golf cart) training
Conduct field training & "red team" exercises for Security Professionals and Supervisors

What we offer

Medical, dental, vision, basic life, AD&D, and disability insurance
Enrollment in our company’s 401(k)plan
Eight paid holidays annually, five sick days, and four personal days
Vacation time offered at an accrual rate of 3.08 hours biweekly. Unused vacation is only paid out where required by law

Fulltime

Quality Assurance and Training Specialist

This role plays a critical part in ensuring consistent, high-quality service del...

Location

United States , Madison

Salary:

50000.00 - 53000.00 USD / Year

United Way

Expiration Date

Until further notice

Requirements

Associate or bachelor's degree in a relevant field (e.g., nonprofit or business administration, education) or equivalent professional experience
2-3 years of experience in training and education, quality assurance and compliance, non-profit program support, or grant coordination roles with demonstrated organization and coordination abilities
Experience with learning management systems and virtual training delivery models
Ability to design and deliver effective training programs, translating complex concepts into clear, engaging learning experiences across multiple formats
Experience with quality assurance, data collection, monitoring, and reporting methods and tools
Strong analytical skills, with experience using data systems, reporting tools, or CRM platforms to generate insights and inform improvements
Exceptional written and verbal communication capabilities, with the ability to engage diverse audiences
Strong organizational and project coordination skills, with the ability to manage multiple priorities and deadlines
Ability to operate effectively both independently and as part of a team within hybrid or distributed work environments
Demonstrated proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook), with advanced skills preferred

Job Responsibility

Catalogue existing training resources and programs to support ongoing core service training coordination and planning
Assess and help identify training needs for Regional Contact Centers and partners to inform annual training priorities
Build and maintain the annual training calendar, including scheduling training and coordinating logistics for Regional Contact Centers and partners
Create training materials, lead and coordinate training sessions, track attendance, and completion, and prepare reports, summaries, notes, and follow-up items
Catalogue current resource directory and call handling quality assurance activities to support consistent monitoring and coordination across Regional Contact Centers
Gather and interpret quality assurance needs from partners and funders to inform reporting processes and priorities
Collaborate with partners and internal colleagues to design and coordinate regular quality assurance activities, tools, and reports
Complete or coordinate the collection of quality assurance data and maintain documentation to support monitoring and reporting activities
Prepare and share quarterly quality assurance reports identify trends, inform improvements, and support partner and funder reporting requirements
Maintain confidentiality of sensitive and privileged information

Fulltime

Wic training and recruitment coordinator

Use your skills to support those who serve Wyoming families! The Wyoming WIC Pro...

Location

United States , Cheyenne

Salary:

5636.27 USD / Month

Wyoming Game and Fish Department

Expiration Date

Until further notice

Requirements

Bachelor's Degree (typically in Education)
0-3 years of progressive work experience (typically in Education or Instruction) with acquired knowledge at the level of an Instructor II
OR 4-6 years of progressive work experience (typically in Education or Instruction) with acquired knowledge at the level of an Instructor II
Knowledge of adult learning principles and e-learning content development
Knowledge of help desk operations and technical troubleshooting
Knowledge of recruitment processes and personnel documentation
Strong presentation, writing, and organizational skills to manage concurrent priorities
Ability to translate complex technical concepts into user-friendly guides
Successful applicants must pass a background check, including fingerprinting
Successful applicants must complete an Employee Health Assessment and verify immunity to vaccine-preventable diseases

Job Responsibility

Training Coordination (35%): Maintains and implements comprehensive onboarding processes and checklists for all local agency roles. Develops training strategies, conducts statewide needs analyses, and explores innovative delivery methods, including online modules and video tutorials
Help Desk and Technical Support (30%): Oversees the WIC Help Desk, providing technical troubleshooting and documenting recurring issues. Acts as a subject matter expert for program systems (MIS, Participant Portal) and leads User Acceptance Testing
Recruitment Coordination (15%): Initiates and tracks recruitment documentation, coordinates activities with HR and hiring managers, and assists clinic supervisors with applicant screening and reference checks
Outreach & Communications (10%): Develops electronic publications and manages program-level social media to communicate agency accomplishments and support participant recruitment
Monitoring and Evaluation (10%): Participates in program evaluations and quality improvement workgroups. Monitors new hire progress and evaluates the effectiveness of training materials to enhance learning outcomes

What we offer

Comprehensive health, dental, and vision insurance
Paid vacation, sick leave, FMLA, and holidays
Retirement - Pension and 457B plans
Flexible schedules and work-life balance options

Fulltime

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