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Training and Quality Coordinator

Voyage Privé

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Location:
France, Aix en Provence

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Category:
Customer Service

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

As a Quality & Training Specialist, you’ll play a key role in elevating the performance, expertise, and service quality of our Customer Operations teams. You’ll work closely with internal Customer Relations teams, external call-center partners, and cross-functional stakeholders to ensure a seamless and high-quality customer experience while continuously improving training and processes.

Job Responsibility:

  • Design and deliver impactful training programs to drive agent upskilling and ensure consistent service excellence across internal and external teams
  • Collaborate with call-center partners and internal stakeholders to monitor performance, apply best practices, and ensure full alignment with procedures and brand standards
  • Analyze and optimize service quality, leveraging KPIs (NPS, response time, handling duration, tool usage) and customer feedback to identify areas for improvement
  • Maintain and enrich training and knowledge content, ensuring resources are up to date, accessible, and engaging
  • Foster a culture of quality across all teams by sharing insights, leading workshops, and implementing corrective or improvement actions
  • Drive continuous improvement projects, staying informed on customer service and travel industry trends to strengthen efficiency, productivity, and customer satisfaction
  • Travel regularly to visit and support our external call-center partners abroad, ensuring alignment and operational excellence on the field

Requirements:

  • Proven experience in training, learning management, or customer relations, with a solid understanding of service quality and customer satisfaction
  • Strong communication and writing skills, with a real appetite for content creation and knowledge sharing
  • Excellent synthesis and organizational abilities, able to manage multiple priorities with autonomy and precision
  • Confident in leading training sessions or workshops, and comfortable working collaboratively in a project-based environment
  • Tech-savvy, at ease with CRM tools, back-office systems, collaboration platforms, and the Office suite
  • Fluent in English (daily exchanges with international teams)

Nice to have:

  • Knowledge of another European language (Spanish, Italian, German, etc.)
  • Experience in the travel or tourism industry
What we offer:
  • Hybrid model with 3 mandatory on-site days per week plus 4 fully remote weeks per year
  • Access to large on-site fitness center
  • Private padel court
  • Company events (Company Breaks, Carnival, Annual Convention, meetups and talks)
  • Free tickets to every Provence Rugby home match and live music nights at the Dalida Institute
  • Up to 20% off exclusive getaway offers

Additional Information:

Job Posted:
December 13, 2025

Employment Type:
Fulltime
Work Type:
Hybrid work
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