Training and Quality Assurance Manager Job at Allied Universal® (Chicago)

Quality Assurance Manager

As the founding member of our US Quality Assurance team, your mandate is to ensu...

Location

United States , New York

Salary:

100000.00 - 125000.00 USD / Year

Blank Street

Expiration Date

Until further notice

Requirements

4+ years of experience in a Quality Assurance and/or Food Safety role, preferably within the hospitality sector
Experience in the implementation, management and review of audits across an organization[s]
In-depth knowledge of legislative provisions and best practices
Experience in managing, drafting and implementation of operational SOPs
Ability to conduct thorough incident investigations, analyze data, and develop actionable recommendations
Required to be based in New York or consider relocating
Willingness to travel across different sites globally and regionally

Job Responsibility

Build and run the US Quality Assurance program
Adapt our UK QA standards and audit framework to the US operation
Conduct quarterly end-to-end store audits and coach managers through structured action planning
Drive continuous improvement through partnership, not policing - you're here to raise standards and shift mindsets across the field
Launch and manage our mystery shopper program end-to-end
Partner with the UK team to establish our mystery shopper program in the US
Oversee program execution to ensure shopper accuracy and data integrity
Surface actionable insights to operators and support action planning where it matters most
Drive continuous improvement through systems and process improvement
Identify operational gaps and systemic issues through audit findings and field observations

What we offer

Equity package
15 days of paid annual leave (on top of company-observed holidays and sick time)
Three health plan options, with full coverage available for two employee-only tiers
Commuter benefits
Parental leave
Bereavement leave
Exclusive access to our coveted Regulars program – yes, that means free coffee, matcha and more!
Regular social outings with the team
Free Blank Street swag

Fulltime

Quality Assurance Manager

Our client is an innovative and fast-growing pharmaceutical company based in Coi...

Location

Portugal , Cantanhede, Coimbra

Salary:

Not provided

Randstad

Expiration Date

Until further notice

Requirements

Bachelor or Master's Degree in Pharmaceutical Sciences, Chemistry or related
Minimum of 3 years of experience in a regulated organization for the production of medicines
Experience/knowledge demonstrated in ISO, GLP, GMP, QMS or similar
Knowledge of written and spoken English
Ability to work in a result oriented, challenging environment
Ability to react to urgent situations and leadership capacity
Excellent interpersonal and communication skills, including speaking and writing
Computer knowledge from the MS Office user perspective

Job Responsibility

Manage the Quality Assurance Team
Manager to oversee company quality assurance policies
Maintain a Pharmaceutical Quality System according to GMP (Good Manufacturing Practices)
Develop, review, approve and maintain SOPs (Standard Operating Procedures) and quality assurance procedures
Assist with training staff on various practices and on standard operating procedures (SOPs) for new or updated processes
Work closely with other teams to implement changes to increase efficiency and to identify and establish corrective actions while still maintaining high levels of quality
Supervise the lifecycle of the products in place to ensure each step is completed correctly done and confirm that cannabis products are up to standards
Assist Qualified Person (QP) with Recalls and Complaints investigation and ensure they are performed according to quality and regulatory requirements
Develops quality assurance plans by conducting hazard analyses, identifying critical control points and preventative measures, establishes critical limits, monitoring procedures, corrective actions, and verification procedures
Manage site quality inspection activities, schedule and participate in compliance audits and where applicable, supplier quality assessments

Training and Quality Assurance Manager

The Training and Quality Assurance Manager is responsible for ensuring complianc...

Location

United States , Chicago

Salary:

97000.00 USD / Year

Allied Universal®

Expiration Date

Until further notice

Requirements

High School Diploma or equivalent
Pass any State-required training or other qualifications for licensing
CPR/First Aid/AED Certified Instructor
Instructor certifications in supplement training areas as required by local office (i.e., OC Spray, Baton Techniques, Handcuffing, Crisis Prevention Intervention (CPI), Defensive Tactics, Taser certification, Practical Driver Training Courses, or any other client-specific training as required)
Must have a valid driver’s license or be able to pass a state licensing test if driving a company-owned or client-provided vehicle
Must be certified to teach all required trainings for the portfolio, including firearms where applicable
Minimum of two (2) years of classroom instructor experience
Ability to work independently with little to no direct supervision
Outstanding oral and written communication skills
ability to successfully interact at all levels of the organization, including with clients

Job Responsibility

Ensure compliance with all required portfolio training, which involves driving compliance efforts and coordinating training classes with the Portfolio Vice President, Area Directors, Regional Training Director, and Regional Trainers across the portfolio
Manage the entire portfolio Taser program, encompassing training compliance, inventory management, and conducting semi-annual audits
manage customer’s evidence.com account, where applicable
Serve as a backup trainer in the absence of a regional trainer
Work in conjunction with operational partners (Regional Training Director/Portfolio Vice President) to develop practical training programs at the client and branch level, in order to ensure compliance with contractual and regulatory mandated training
Identify, conduct vetting, and establish relationships with local training academies/facilities/3rd party vendors in order to provide support in the form of external training opportunities and/or remote locations
Communicate with stakeholders (Regional Training Director, Portfolio operations, Security Professionals, Supervisors, Field and Corporate Training, and Clients)
Deliver field training programs in accordance with local, state, and federal laws and regulations, as well as Allied Universal standards in support of Regional Trainers
Conduct Mobility Devices (e.g., vehicles, Trikke, golf cart) training
Conduct field training & "red team" exercises for Security Professionals and Supervisors

What we offer

Medical, dental, vision, basic life, AD&D, and disability insurance
Enrollment in our company’s 401(k)plan
Eight paid holidays annually, five sick days, and four personal days
Vacation time offered at an accrual rate of 3.08 hours biweekly

Fulltime

Customer Care Quality Assurance (QA) Manager

We are looking for a Quality manager to bridge the gap between our HQ culture an...

Location

Spain , Barcelona

Salary:

Not provided

Yokoy

Expiration Date

Until further notice

Requirements

5+ years of progressive experience managing a global QA function, including working with outsourced Vendors
Mastery of Customer Care Quality Assurance objectives
Proven experience creating and managing QA scorecards and utilizing a variety of QA management tools and systems
Demonstrated effective communication and collaborative skills with internal and external stakeholders

Job Responsibility

Lead the Customer Care Quality Assurance Team
Accountable for assessing, reporting on, and coaching agents and leaders to exceed customer quality expectations
Maintain ongoing communication and collaboration with internal stakeholders, including Operations, Training, and Product
Define and drive the global QA strategy, aligning with industry best practices and CX evolution
Collaborate with stakeholders to establish performance standards for all customer support channels (email, chat, phone)
Develop and execute a quality automation strategy, transitioning from manual sampling to continuous, automated evaluation
Translate quality signals into actionable process and product change proposals with quantified impact and time-to-value
Lead QA professionals in measuring and challenging performance through scorecards, calibrations, and trend analyses
Coach and develop Customer Care leaders on best practices in quality assurance
Define the required agent behaviors for delivering 7 Star Experiences

What we offer

Receive competitive compensation and equity ownership in Perk
Rest and recharge with our generous allocation of vacation days plus public holidays
Take control of your physical health with your choice of private healthcare or a gym allowance
Know that your loved ones are protected financially through your Life Insurance if the worst were to happen
Join our unforgettable Perk events, including our spectacular annual summer party
Always feel supported with Spring Health, our market-leading wellbeing partner, providing fast, comprehensive access to 12x therapy and 12x coaching sessions for you and your loved ones
Make your money go further with our flexible compensation plan
Focus on your family with 17 weeks’ paid parental leave during your child’s first year
Contribute to your community with 16 paid hours per year to spend volunteering for your dearest charitable causes
Broaden your horizons with up to 20 "Work from Anywhere" days per year

Fulltime

Quality Assurance Manager

The Quality Assurance (QA) Manager provides site-specific quality oversight and ...

Location

United States , Fenton

Salary:

80000.00 - 90000.00 USD / Year

Strive Compounding Pharmacy

Expiration Date

Until further notice

Requirements

High School Diploma or GED
Minimum of five (5) years experience in a quality or manufacturing department within a pharmaceutical, medical device, or allied health science environment
Proven experience in aseptic operations and working in regulated environments
Strong knowledge of pharmaceutical quality assurance practices, including deviation management, CAPA, change control, and documentation review
Ability to analyze and interpret data, identify trends, and recommend preventive actions
Strong organizational, communication, and problem-solving skills
Proficiency with Microsoft Office Suite and quality management systems (QMS)

Job Responsibility

Supervise the site Quality Assurance team, including task assignment, workload prioritization, timecard management, performance reviews, coaching, and discipline as needed
Lead QA candidate interviews and oversee onboarding, training, and competency development
Conduct routine QA team meetings and cross-department quality huddles
Train QA personnel to ensure proficiency in documentation, review, and compliance expectations
Conduct regular reviews of compounding, production, and cleaning documentation (batch records, cleaning logs, inventory sheets) for accuracy and completeness
Verify and reconcile all labeling to ensure control and accountability
Review temperature monitoring and Building Management System (BMS) alarms to verify timely investigation and resolution
Confirm that product test results meet specifications prior to release
Review documentation for media fill and process validation activities
Approve equipment calibration, preventive maintenance, and certification records to ensure adherence to schedules and standards

What we offer

Employer paid healthcare coverage available after 30 days of employment
Choice of an FSA/HSA
Voucher for new hire scrubs (if applicable)
Parental leave
401(k) plan with matching contributions
Weekends and holidays off
FREE COMPOUNDED MEDS to employees and immediate family members

Fulltime

Quality Assurance Manager, Customer Success

Cash App is seeking an experienced Quality Assurance (QA) Manager to drive the s...

Location

United States , Bay Area

Salary:

98300.00 - 184300.00 USD / Year

Block

Expiration Date

Until further notice

Requirements

5+ years in Customer Support, Quality Assurance, or related operations roles with increasing leadership scope
3+ years of people management experience, including leading managers or cross-site teams
Proven experience developing and executing quality or operations strategy at scale
Experience managing QA programs across internal and partner or vendor sites
Expertise with Quality Management Systems (QMS), AutoQA, and data visualization tools
Strong strategic thinking, analytical, and storytelling skills
Excellent communication and influence skills, with a proven ability to engage senior stakeholders across departments
Highly organized, adaptable, and comfortable working in a fast-paced, evolving environment

Job Responsibility

Lead and mentor a team of QA Leads and Partner QA Managers, fostering leadership development, accountability, and operational excellence
Define and execute the global QA strategy in alignment with Customer Operations and Cash App's broader operational objectives
Ensure internal and partner QA programs operate consistently and meet high quality standards globally
Partner with Customer Success, Training, Product, Operations, and Data to drive improvements in workflows, tooling, and customer experience
Champion the use of AutoQA and QMS tools to scale QA accuracy and efficiency
Identify and execute initiatives that increase QA efficiency, consistency, and automation

What we offer

Remote work
medical insurance
flexible time off
retirement savings plans
modern family planning

Fulltime

Senior Manager, Quality Assurance & Operations Excellence

The Senior Manager, Performance Improvement & Development (SMPID), Residential O...

Location

Singapore , Singapore

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

Advanced in MS PPT including dynamic elements, such as videos, visually represented data, and interactive modules
Advanced in MS Excel including PivotTables, VLOOKUP, INDEX/MATCH and Data Tables
Skills in facilitating improvement strategies, managing quality improvement teams and complex projects
Ability to communicate and train all levels of the organization
Aptitude to analyze data and prepare reports of findings
Practical application of statistical methods and tools
Advanced knowledge of MS Teams platform
Ability to develop and deliver virtual and in-person presentations and training classes
Advanced knowledge of systems including GXP, BuildingLink, Digital Learning Zone, MHUB, MESH, TrueView, Land-It, Just Report It, Gallup Online, Transcendent, Marriott Asset Library, 4DX, Tableau
Travel 30% to 50%

Job Responsibility

Responsible for implementing property scorecards to measure
Responsible for initiating problem-solving communication with property senior leadership team when necessary, in order to ensure continent success
Responsible for sharing best practices within continent
Responsible for training and development of new property Leaders on Residential specific training including quality tools
Responsible for learning execution including in person and virtual training
Responsible for providing support prior to an opening and leading countdown process for residential openings
Responsible for distribution of digital Personalized Service Flashcards
Responsible for developing and maintaining all scorecards/dashboards
Responsible for auditing and maximizing usage of all systems
Responsible for Owner Engagement Survey sample, daily participation reporting, bi-annual impact plan audit

What we offer

Equal opportunity employer
Rich blend of culture, talent, and experiences
Fosters an environment of inclusion
Dedicated to non-discrimination on any protected basis

Fulltime

Manager of Quality Assurance

In this role, you will be instrumental in maintaining the quality standards of o...

Location

United States , Columbus

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Proven experience in Android Development with a portfolio of successful projects
Proficiency in using Atlassian Jira for project management and issue tracking
Demonstrated experience in Bug Tracking to ensure software quality and usability
Strong understanding of Cloud Technologies and their application in software development
Experience in iOS Apps development, including testing and debugging
Skills in AB Testing to optimize product performance and user experience
Familiarity with Agile Scrum methodology and its application in a team setting
Experience in Auditing to ensure adherence to quality standards and regulations
Excellent Customer Service skills, with the ability to communicate effectively with different stakeholders
Proficiency in Defect Management, including identification, tracking and resolution

Job Responsibility

Overseeing the establishment of quality assurance goals that align with the company's objectives and policies
Analyzing data from various quality assurance activities to ensure alignment with our procedures and standards
Preparing for and managing certifications and audits including ISO9001:2015, IATF16949, and 17025
Ensuring that all company quality records are up-to-date and accurately reflect our internal processes
Utilizing statistical process control (SPC) methods to analyze data for evaluating current processes and any changes to them
Collaborating with the management team to present technical and program information
Verifying the reliability of all equipment, materials, and services to ensure they meet the required performance efficiency standards
Keeping abreast with government and industry quality assurance codes and standards
Designing and implementing quality assurance training programs for key personnel in conjunction with other managers, including internal audits
Managing the investigation and resolution of customer complaints regarding technical or quality issues

What we offer

medical
vision
dental
life and disability insurance
401(k) plan

Fulltime

Training and Quality Assurance Manager

Allied Universal®

Location:
United States , Chicago

Category:
-

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:
January 25, 2026

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