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Training and Knowledge Base Manager

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Betfred

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Location:
United Kingdom , Warrington

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Category:
Human Resources

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

We’re looking for a Training and Knowledge Base Manager in Central Operations, to help uphold and enhance the standards that define Betfred. Reporting to the Head of Operational Excellence, you’ll play a key role in ensuring our Customer Service, Compliance and Operational teams are all trained to an excellent standard and have access to an extensive knowledge base, to ensure a better service to our customers.

Job Responsibility:

  • Lead the design and delivery of high-quality operational and regulatory training across our Operational teams
  • Ensure every new starter receives the right training for their role, supported by a robust induction, ongoing learning programmes and accessible knowledge resources
  • Partner closely with front-line teams and leaders to embed best practice, align learning with business goals and regulatory requirements, and continuously improve customer experience
  • Use QA insights and performance data to shape effective refresher training, measure impact and demonstrate return on investment
  • Ensure regulatory training is completed on time and accurately reported for audit purposes
  • Development, implementation, management and delivery of a thorough induction programme for the Customer Service, Compliance and Operational teams
  • Managing the training scheme for Customer Service, Compliance and Operational teams through probation
  • Working with the Central Operations management team to understand the knowledge needs and standards across the team and translating these into training and communication plans
  • Full accountability for Customer Service, Compliance and Operational teams training requirements
  • Working closely with the leadership team for Operations & Compliance, to ensure a full understanding of regulatory requirements
  • Accountable for maintaining all training materials and ensuring that all training materials are always up to date and relevant
  • Working to deliver all training material using a variety of delivery channels
  • Working closely with the management teams within the departments, to evaluate team QA outputs, as well as general feedback to continuously improve the quality and content of the training programmes
  • Work with the Process Excellence Specialists to ensure that training materials and processes are aligned
  • Devise a training strategy to ensure teams are full equipped to deliver operational excellence
  • Communicate and create buy-in with key stakeholders ensuring that programmes are tested and supported
  • Create opportunities for internal experts to share knowledge
  • Ensure excellence and efficiency in the execution across all operational functions of product launches
  • Coach managers where additional skills are needed and give them the tools, they need to support their teams
  • Monitor and conduct learning and development reviews with each department
  • Support individual and team development, career development, and training and experience-based learning

Requirements:

  • Previous experience specialising in Learning & Development design and delivery
  • Experience with online learning & LMS platforms
  • Strong knowledge and use of Microsoft Office: Word, Excel, PowerPoint
  • A learning mindset with a passion for growth and a keen eye for detail
  • A ‘can do’ approach to quality monitoring and training challenges
  • Strong planning and organisational capability
  • Able to work to deadlines and thrive in high pressure situations
  • Service and customer focused
  • Strong analytical skills and detail oriented
  • A friendly team player that is flexible in approach to work schedules and shift patterns, with a willingness to travel to various locations as and when required by the business
What we offer:
  • Bonuses
  • Incentives
  • Retail discount vouchers
  • Monthly pension contributions
  • Enhanced maternity & paternity pay
  • A long-service recognition programme and life milestone rewards
  • A recognition scheme to earn and convert points to spend with over 700 retailers
  • A comprehensive financial wellbeing package including salary-based savings with a 5% boost, early access to earnings and free 121 financial coaching
  • Mental health support including an independent Employee Assistance Programme, a 24/7 virtual GP service and complimentary eye tests
  • Access to further training and development opportunities

Additional Information:

Job Posted:
January 18, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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