Training and Development Specialist Job at Collinson (Dallas)

Training and Development Specialist

Collinson

Location:
United States , Dallas

Category:
Hospitality and Tourism

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

As a critical contributor to the Guest Experience and Operations Support organization, the Training and Development Specialist is responsible for development, implementation, oversight and monitoring of comprehensive brand, hospitality, and compliance related training initiatives that support Airport Dimensions and its partners organizational and operational goals. The Training Specialist is responsible for designing, implementing, and sustaining training programs that ensure exceptional hospitality, consistent brand delivery, and a premium guest experience within an airport lounge environment. This role serves as a cultural steward, translating brand standards into daily behaviors while equipping lounge team members with the skills, confidence, and service mindset required to exceed guest expectations in a fast-paced, high-visibility setting.

Job Responsibility:

Work as part of the Operations Support team and the wider shareholder structure to develop training initiatives
Work with the Partnership Operations team to ensure optimal operational performance outcomes
Ongoing collaboration with the Partnership Operations team to identify and action service gaps, SLA performance and compliance, guest feedback opportunities, and ongoing safety and systems compliance
Work with AD’s global training team to organize and implement onboarding, service excellence, and leadership training
Ensure newly onboarded and seasoned team members are trained in brand standards, guest engagement, food & beverage service, and other critical objectives
Creation, implementation, and continuous improvement of Standard Operating Procedures (SOPs)
Collaborate with internal and external training specialists to lead the development, documentation, and rollout of new SOPs
Design and deliver pre-opening onboarding and immersion programs
Partner with operations to support and align on staffing, service readiness, and training timelines for seamless launch
Conduct on-site service simulations, soft-opening support, and real-time coaching
Develop and execute ongoing training refresh programs
Use guest feedback, performance data, and service observations to identify when retraining is needed
Implement refresher training during seasonal peaks, staffing changes, or operational updates
Ensure training remains current, engaging, and relevant
Manage and maintain training content in LMS (Learning Management System)
Partner with in-lounge and above-lounge leadership and stakeholders, Operations, and Guest Experience teams
Regular review and analysis of guest feedback channels
Partner with lounge managers and regional leaders to identify training needs and deliver targeted learning solutions
Evaluate training effectiveness through guest satisfaction scores, audits, and operational KPI’s
Act as consultant and subject matter expert to strategic AD partnerships

Requirements:

Bachelor’s degree in hospitality management, human resources, or related field
Minimum 8 years of experience in hospitality or airport operations, with at least five years in training, compliance, or comparable role
Experience with LMS (Learning Management System) platforms and digital training tools
Excellent communication, facilitation, and organizational skills

Nice to have:

Demonstrated ability to facilitate large-scale training initiatives, including written and oral delivery and collateral
Exceptional attention to detail and a passion for hospitality, maintaining high standards for in-lounge delivery
Experience in aviation, premium travel, or luxury service environments is a strong plus
Bilingual or multilingual capabilities
Familiarity with union environments and collective bargaining agreements
Strong Brand and Service Translator
Communication & People Skills
Organizational and Time Management Skills
Critical Thinking & Problem-Solving
Data Interpretation & Reporting
Diligence & Accuracy

What we offer:

100% employer paid medical, dental, life & LTD insurance for employees
100% match to your 401k deferrals (limited) with 100% vesting at 6 months
Supplemental Insurance including STD, additional Life
Priority Pass Membership
Global Mentoring Program
Wellness Programs
Lifestyle Benefits

Additional Information:

Job Posted:
January 26, 2026

Employment Type:

Fulltime

Work Type:

Hybrid work

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