Trainer

Trains and assess new hires and tenured agents. Ensures mastery and knowledge retention of associates through regular uptraining sessions. Serves as lead during calibration sessions. Works collaboratively with global colleagues in preparing training materials, guides, and assessments for existing and new services and projects. Designs, delivers and assess training for batches of various sizes. Ensures that training materials and knowledge base (SOPEDIA) are up-to-date. Supports the Team Leads with the introduction and management of quality improvement techniques. Performs administrative tasks such as reports and timekeeping maintenance during new hire training. Carry out other tasks as assigned by the OPMx.