Trainer & Quality Specialist Job at Metlen Group (Paianias)

Quality Assurance Specialist for Contact Centre

We are looking for our next QA specialist for Contact Centre, main activities in...

Location

Mexico , Ciudad de México

Salary:

Not provided

IKEA

Expiration Date

Until further notice

Requirements

Experience on Contact Centre: Quality Assurance supervisor or similar
1-3+ years of experience in a Contact Center environment, preferably in a Quality Assurance (QA) or Coaching role
Demonstrable prior experience monitoring and evaluating customer interactions (calls, emails, chat)
Experience conducting calibration sessions with leadership and training teams is highly desirable
Exceptional Attention to Detail: Must be meticulous in evaluating interactions against complex criteria
Strong Analytical and Critical Thinking Skills: The ability to be objective and data-driven in assessments
Outstanding Communication Skills (Written and Verbal): Essential for delivering clear, constructive, and professional feedback to agents and creating comprehensive reports for management
Coaching and Interpersonal Skills: The capacity to deliver feedback empathetically and motivate agents to improve their performance
Time Management and Organization: Ability to manage a high volume of monitoring tasks and meet deadlines
Problem-Solving: Proactive approach to identifying and proposing solutions for quality or process gaps

Job Responsibility

Monitor and evaluate agent-customer interactions (calls, emails, chat, etc.) to assess adherence to quality standards, policies, and procedures
Conduct call monitoring and scoring using established quality scorecards and evaluation criteria
Provide constructive and actionable feedback to contact center agents based on evaluation findings to drive performance improvement
Participate in calibration sessions with team leaders and trainers to ensure consistency and objectivity in the evaluation process
Analyze quality metrics (e.g., quality scores, Customer Satisfaction (CSAT), First Contact Resolution (FCR)) to identify trends, root causes of issues, and areas for improvement
Prepare comprehensive quality reports and performance analyses for management and relevant stakeholders
Collaborate with the Training and Coaching teams to develop and recommend targeted training programs based on identified skill and knowledge gaps
Assist in the development and maintenance of quality assurance standards, scorecards, and process documentation (SOPs)
Ensure agents comply with regulatory requirements and company policies related to customer interactions and data privacy
Identify and report systemic operational or process issues that impact customer experience or agent performance

Fulltime

Training & Development Manager

As the Training & Development Manager, you will lead a team of Training Managers...

Location

United Kingdom , Manchester

Salary:

Not provided

DELIVER

Expiration Date

Until further notice

Requirements

Proven experience in designing, delivering, and scaling learning programs within large, fast paced organisations, ideally in a contact centre or BPO environment
Strong background in training delivery and facilitation, with the ability to engage diverse audiences and achieve measurable learning outcomes
Expertise in instructional design with hands on experience using e learning authoring tools such as Articulate, Gomo, or similar platforms
Strong leadership and emotional intelligence, with the ability to inspire, coach, and manage diverse teams across multiple locations
Exceptional stakeholder management skills, with experience collaborating with senior leaders and external partners
Ability to prioritise and execute multiple complex initiatives in a dynamic environment
Exceptional analytical and communication skills, with the ability to leverage training, onboarding, and learning insights to shape strategic development initiatives and deliver measurable outcomes
Working proficiency in a second language is desirable
Be part of a 24/7 on-call rota, roughly 2 weeks per quarter (On-call incident management coverage including nights, weekends, bank holidays)
Will require international travel

Job Responsibility

Lead and mentor Training Managers and learning specialists to deliver consistent, high quality learning initiatives across global customer care support operations
Design and oversee induction, change, and ongoing learning programs that accelerate onboarding, build capability, and support continuous improvement
Collaborate cross functionally to identify training needs, address skill gaps, and deliver tailored learning solutions that drive measurable performance improvement
Drive learning innovation through technology and blended models, including e learning via LMS, AI powered authoring tools, instructor led training (ILT), and Train the Trainer programs
Maintain global training standards through content quality control, LMS governance, trainer accreditation, and analytics to measure learning impact and ROI
Leverage data insights to assess training effectiveness, identify automation and efficiency opportunities, and continuously improve learning strategies
Partner with external vendors and BPOs to ensure consistent delivery of Deliveroo’s learning standards across global markets
Lead change and enable adoption during major operational transitions, ensuring clear communication, smooth implementation, and lasting impact

What we offer

A competitive and comprehensive compensation and benefits package
Depending on role and location, some employees may be eligible for an annual cash bonus, sign-on bonus or relocation support
Up to 5% matched pension contributions
Some roles may be eligible for share awards, giving them ownership in Deliveroo and a share in our success
Free Deliveroo Plus: free delivery and access to special offers
Team lunches from the best local restaurants
25 days annual leave plus bank holidays, increasing with length of time spent working at Deliveroo
One day of paid leave per year to volunteer with a registered charity
Funded single cover healthcare on our core plan, with the option to add family members at own cost
On-site gym (HQ), discounted external gym membership

Fulltime

Airfield Operations Specialist AI Trainer

Join our team at the forefront of AI innovation as an Airfield Operations Specia...

Location

India , Noida

Salary:

Not provided

AquSag Technologies

Expiration Date

Until further notice

Requirements

Hands-on experience as an Airfield Operations Specialist, Airport Operations Officer, Ramp Controller, or similar role
Solid understanding of runway safety, aircraft movement, and FAA/ICAO compliance requirements
Familiar with airport operations systems, including NOTAMs, ARFF coordination, FOD prevention, and airfield inspections
Exceptional written and verbal communication skills, with an ability to explain complex technical topics clearly
Ability to work independently and manage tasks in a structured, remote annotation or review setting
Detail-oriented with a passion for accuracy and regulatory compliance
Proactive problem-solving skills and commitment to continuous process improvement

Job Responsibility

Review and assess AI-generated content focused on airfield operations, logistics, and ground safety
Deliver expert feedback and corrections to improve the accuracy and relevance of AI responses
Ensure all AI outputs are compliant with current regulatory standards, safety protocols, and operational procedures
Create, validate, and update training content covering runway usage, aircraft movement, emergency protocols, weather, and more
Collaborate with machine learning engineers and content specialists to enhance annotation guidelines and data quality
Identify and address outdated practices, incorrect assumptions, or irrelevant material in AI-generated outputs
Champion best practices in airfield management and safety within a remote, innovative work environment

Fulltime

Quality Compliance Specialist

This is where your work makes a difference. At Baxter, we believe every person—r...

Location

United Kingdom , Thetford

Salary:

Not provided

Baxter

Expiration Date

Until further notice

Requirements

Experience in a quality role is essential, ideally in a GMP/ highly regulated environment
A scientific degree is desirable but not essential
Strategic thinking and problem-solving skills, with a focus on achieving organisational goals through effective training and development initiatives
Strong analytical skills
Excellent communication and interpersonal skills, with the ability to build relationships and influence stakeholders at all levels.

Job Responsibility

Compliance of the local quality system (elements specified below)
Inspection / audit readiness of the function, including the documentation / records
Acting as site SME for Training quality system element
Engaging with Stakeholders to understand training needs and develop training solutions and implement training plans
Provide coaching and support to trainers and facilitators to enhance their skills and effectiveness
Trained as BAXU Super User and Learning Professional and Master trainer for the site
Identify opportunities for improvement within the Training function and develop strategies to improve outcomes
Change control impact assessments and non-conformance investigations
Maintain Employees’ training records
Participating in the site internal audit program as Lead Auditor

What we offer

25 days annual leave + bank holidays
Employee discount scheme
Blue light card
Progression opportunities
Subsided canteen
Westfield healthcare
Up to 8% pension contribution
Employee assistance programme
Support for Parents
Continuing Education/ Professional Development

Fulltime

Quality Compliance Specialist

This is where your work makes a difference. At Baxter, we believe every person—r...

Location

United Kingdom , Thetford

Salary:

Not provided

Baxter

Expiration Date

Until further notice

Requirements

Experience in a quality role is essential, ideally in a GMP/ highly regulated environment
A scientific degree is desirable but not essential
Strategic thinking and problem-solving skills, with a focus on achieving organisational goals through effective training and development initiatives
Strong analytical skills
Excellent communication and interpersonal skills, with the ability to build relationships and influence stakeholders at all levels

Job Responsibility

Compliance of the local quality system (elements specified below)
Inspection / audit readiness of the function, including the documentation / records
Acting as site SME for Training quality system element
Engaging with Stakeholders to understand training needs and develop training solutions and implement training plans
Provide coaching and support to trainers and facilitators to enhance their skills and effectiveness
Trained as BAXU Super User and Learning Professional and Master trainer for the site
Identify opportunities for improvement within the Training function and develop strategies to improve outcomes
Change control impact assessments and non-conformance investigations
Maintain Employees’ training records
Participating in the site internal audit program as Lead Auditor

What we offer

25 days annual leave + bank holidays
Employee discount scheme
Blue light card
Progression opportunities
Subsided canteen
Westfield healthcare
Up to 8% pension contribution
Employee assistance programme

Fulltime

Training Specialist

Provide CMJV site employees with administration, coordination & technical suppor...

Location

Australia , Moranbah

Salary:

Not provided

Peabody Energy

Expiration Date

Until further notice

Requirements

5 years’ experience working as a Training Specialist coordinating site Crew Trainers, in the Mining industry
Thorough knowledge of Coal Mining legislation and its application to the Training Scheme, Training Needs Analysis and SHMS
Experience with auditing of training systems, and dealing with RTOs and other External Stakeholders
Certificate IV in Training and Assessment (TAE40116 or higher) qualification
Demonstrated knowledge of relevant Vocational Education Training methodologies, strategies, principles and legislation
Risk Management RIIRIS402 (G2) qualification and S1,2,3 Mining Supervisor competency

Job Responsibility

Supporting all Key Stakeholders as required in regard to Health and Training
Maintain the onsite training database ensuring accuracy, quality and engagement to rectify identified gaps
Ensure the LAAMP and OSTE Systems are functional and complaint in regards to site access and Contractor Management processes
Maintain and facilitate the site induction process as well as maintain a site training calendar
Ensure the scheduling of employees training courses are aligned with approved training budgets and Training Needs Analysis outlined in Training Scheme
Maintain the required competencies of the SLT in line with RS22
Implement and track approved Safety and/or Training Projects as required
Provide support to frontline management to ensure training needs are maintained to a high standard
Assist with the maintenance and review of the site SHMS Document Management System
Provide reporting requirements associated with the training function

What we offer

9-day fortnight (Monday to Friday, Monday to Thursday) roster
can allow for a residential (Moranbah or Nebo), DIDO or FIFO lifestyle
Employees living residentially may have access to a housing allowance
may have the ability to salary sacrifice up to 50% of rental payments

Fulltime

Quality Inspection Specialist

Location

United States , Sumter

Salary:

11.00 - 15.00 USD / Hour

MillenniumSoft Inc

Expiration Date

Until further notice

Requirements

Conducts sampling, product testing, and visual inspection of components and/or finished goods
identifying nonconformances and ensuring proper containment
Report all product nonconformance issues to Quality Management, and Production Supervisor
Initiates Quality Holds (QNs) and ensures the notifications are completed accurately and completely
Completes accurate, timely, and legible documentation of all inspection/testing data
Record the results of inspections, tests, and audit findings on the appropriate forms and/or in the Quality Module of SAP
Assists with validation and special quality related projects as requested
Stat sample or contain hold products as applicable per the appropriate specification requirements
Reads and interprets sampling plans to determine sample size and/or accept/reject criteria
If an identified Trainer, train new hire/transferred inspectors to inspect product per the appropriate specifications and utilize all gauges/ equipment pertaining to Quality Assurance testing

Job Responsibility

Perform all other miscellaneous duties as appropriately directed by Quality Management or designate
Comply with all local Client quality policies/procedures/practices through consistent application of sound Quality Assurance principles

Fulltime

Training & Safety Superintendent

We are currently seeking a Training & Safety Superintendent at our Coppabella Mo...

Location

Australia , Moranbah

Salary:

Not provided

Peabody Energy

Expiration Date

Until further notice

Requirements

Minimum of 3-5 years' experience in a similar role within the mining industry
Thorough understanding of risk management principles holding the RIIRIS601 (G3) Risk Management qualification, or RIIRIS402 (G2) as a minimum
Thorough knowledge of Coal Mining legislation and its application to the Safety and Health Management System (SHMS)
Extensive knowledge of training and safety management systems, auditing and incident reporting and investigation. RIIWHS601 (G7) desired, along with ICAM Lead required
Cert IV Training and Assessment (TAE40116 or Higher) qualification and S1,2,3 Mining Supervisor competency
Demonstrated knowledge relevant to Vocational Education Training methodologies, strategies, principles and legislation
Proficient in Microsoft suite of applications
Possess a strong commitment to behavioural safety and cultural change initiatives.

Job Responsibility

Delivering and monitoring training and safety strategies
Maintaining the training system to ensure compliance with relevant industry standards
Audit of the LMS to ensure accuracy, quality and compliance
Ensuring the TNA and site induction process is compliant with current legislation
Maintenance of the site training calendar, inclusive of RS22 requirements
Monitor, maintain and track approved Safety and/or Training Projects as required
Provide direction, training and support to the site Training Specialist and Crew Trainers across all aspects of training and compliance
Coaching and providing advice on compliance with all legislation and site and Corporate processes and procedures with Key Stakeholders
Facilitation of risk assessments
Assist with ICAM Investigations

What we offer

9 day fortnight (Monday to Friday, Monday to Thursday) roster
Can allow for a residential (Moranbah or Nebo), DIDO or FIFO lifestyle
Employees living residentially may have access to a $15,000 housing allowance
May have the ability to salary sacrifice up to 50% of rental payments.

Fulltime

Trainer & Quality Specialist

Metlen Group

Location:
Greece , Paianias

Category:
Customer Service

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:
June 27, 2025

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