Trainer & Quality Specialist Job at Metlen Group (Paianias)

Quality Assurance Specialist for Contact Centre

We are looking for our next QA specialist for Contact Centre, main activities in...

Location

Mexico , Ciudad de México

Salary:

Not provided

IKEA

Expiration Date

Until further notice

Requirements

Experience on Contact Centre: Quality Assurance supervisor or similar
1-3+ years of experience in a Contact Center environment, preferably in a Quality Assurance (QA) or Coaching role
Demonstrable prior experience monitoring and evaluating customer interactions (calls, emails, chat)
Experience conducting calibration sessions with leadership and training teams is highly desirable
Exceptional Attention to Detail: Must be meticulous in evaluating interactions against complex criteria
Strong Analytical and Critical Thinking Skills: The ability to be objective and data-driven in assessments
Outstanding Communication Skills (Written and Verbal): Essential for delivering clear, constructive, and professional feedback to agents and creating comprehensive reports for management
Coaching and Interpersonal Skills: The capacity to deliver feedback empathetically and motivate agents to improve their performance
Time Management and Organization: Ability to manage a high volume of monitoring tasks and meet deadlines
Problem-Solving: Proactive approach to identifying and proposing solutions for quality or process gaps

Job Responsibility

Monitor and evaluate agent-customer interactions (calls, emails, chat, etc.) to assess adherence to quality standards, policies, and procedures
Conduct call monitoring and scoring using established quality scorecards and evaluation criteria
Provide constructive and actionable feedback to contact center agents based on evaluation findings to drive performance improvement
Participate in calibration sessions with team leaders and trainers to ensure consistency and objectivity in the evaluation process
Analyze quality metrics (e.g., quality scores, Customer Satisfaction (CSAT), First Contact Resolution (FCR)) to identify trends, root causes of issues, and areas for improvement
Prepare comprehensive quality reports and performance analyses for management and relevant stakeholders
Collaborate with the Training and Coaching teams to develop and recommend targeted training programs based on identified skill and knowledge gaps
Assist in the development and maintenance of quality assurance standards, scorecards, and process documentation (SOPs)
Ensure agents comply with regulatory requirements and company policies related to customer interactions and data privacy
Identify and report systemic operational or process issues that impact customer experience or agent performance

Fulltime

Training & Development Manager

As the Training & Development Manager, you will lead a team of Training Managers...

Location

United Kingdom , Manchester

Salary:

Not provided

DELIVER

Expiration Date

Until further notice

Requirements

Proven experience in designing, delivering, and scaling learning programs within large, fast paced organisations, ideally in a contact centre or BPO environment
Strong background in training delivery and facilitation, with the ability to engage diverse audiences and achieve measurable learning outcomes
Expertise in instructional design with hands on experience using e learning authoring tools such as Articulate, Gomo, or similar platforms
Strong leadership and emotional intelligence, with the ability to inspire, coach, and manage diverse teams across multiple locations
Exceptional stakeholder management skills, with experience collaborating with senior leaders and external partners
Ability to prioritise and execute multiple complex initiatives in a dynamic environment
Exceptional analytical and communication skills, with the ability to leverage training, onboarding, and learning insights to shape strategic development initiatives and deliver measurable outcomes
Working proficiency in a second language is desirable
Be part of a 24/7 on-call rota, roughly 2 weeks per quarter (On-call incident management coverage including nights, weekends, bank holidays)
Will require international travel

Job Responsibility

Lead and mentor Training Managers and learning specialists to deliver consistent, high quality learning initiatives across global customer care support operations
Design and oversee induction, change, and ongoing learning programs that accelerate onboarding, build capability, and support continuous improvement
Collaborate cross functionally to identify training needs, address skill gaps, and deliver tailored learning solutions that drive measurable performance improvement
Drive learning innovation through technology and blended models, including e learning via LMS, AI powered authoring tools, instructor led training (ILT), and Train the Trainer programs
Maintain global training standards through content quality control, LMS governance, trainer accreditation, and analytics to measure learning impact and ROI
Leverage data insights to assess training effectiveness, identify automation and efficiency opportunities, and continuously improve learning strategies
Partner with external vendors and BPOs to ensure consistent delivery of Deliveroo’s learning standards across global markets
Lead change and enable adoption during major operational transitions, ensuring clear communication, smooth implementation, and lasting impact

What we offer

A competitive and comprehensive compensation and benefits package
Depending on role and location, some employees may be eligible for an annual cash bonus, sign-on bonus or relocation support
Up to 5% matched pension contributions
Some roles may be eligible for share awards, giving them ownership in Deliveroo and a share in our success
Free Deliveroo Plus: free delivery and access to special offers
Team lunches from the best local restaurants
25 days annual leave plus bank holidays, increasing with length of time spent working at Deliveroo
One day of paid leave per year to volunteer with a registered charity
Funded single cover healthcare on our core plan, with the option to add family members at own cost
On-site gym (HQ), discounted external gym membership

Fulltime

Training Specialist

Provide CMJV site employees with administration, coordination & technical suppor...

Location

Australia , Moranbah

Salary:

Not provided

Peabody Energy

Expiration Date

Until further notice

Requirements

5 years’ experience working as a Training Specialist coordinating site Crew Trainers, in the Mining industry
Thorough knowledge of Coal Mining legislation and its application to the Training Scheme, Training Needs Analysis and SHMS
Experience with auditing of training systems, and dealing with RTOs and other External Stakeholders
Certificate IV in Training and Assessment (TAE40116 or higher) qualification
Demonstrated knowledge of relevant Vocational Education Training methodologies, strategies, principles and legislation
Risk Management RIIRIS402 (G2) qualification and S1,2,3 Mining Supervisor competency

Job Responsibility

Supporting all Key Stakeholders as required in regard to Health and Training
Maintain the onsite training database ensuring accuracy, quality and engagement to rectify identified gaps
Ensure the LAAMP and OSTE Systems are functional and complaint in regards to site access and Contractor Management processes
Maintain and facilitate the site induction process as well as maintain a site training calendar
Ensure the scheduling of employees training courses are aligned with approved training budgets and Training Needs Analysis outlined in Training Scheme
Maintain the required competencies of the SLT in line with RS22
Implement and track approved Safety and/or Training Projects as required
Provide support to frontline management to ensure training needs are maintained to a high standard
Assist with the maintenance and review of the site SHMS Document Management System
Provide reporting requirements associated with the training function

What we offer

9-day fortnight (Monday to Friday, Monday to Thursday) roster
can allow for a residential (Moranbah or Nebo), DIDO or FIFO lifestyle
Employees living residentially may have access to a housing allowance
may have the ability to salary sacrifice up to 50% of rental payments

Fulltime

Quality Inspection Specialist

Location

United States , Sumter

Salary:

11.00 - 15.00 USD / Hour

MillenniumSoft Inc

Expiration Date

Until further notice

Requirements

Conducts sampling, product testing, and visual inspection of components and/or finished goods
identifying nonconformances and ensuring proper containment
Report all product nonconformance issues to Quality Management, and Production Supervisor
Initiates Quality Holds (QNs) and ensures the notifications are completed accurately and completely
Completes accurate, timely, and legible documentation of all inspection/testing data
Record the results of inspections, tests, and audit findings on the appropriate forms and/or in the Quality Module of SAP
Assists with validation and special quality related projects as requested
Stat sample or contain hold products as applicable per the appropriate specification requirements
Reads and interprets sampling plans to determine sample size and/or accept/reject criteria
If an identified Trainer, train new hire/transferred inspectors to inspect product per the appropriate specifications and utilize all gauges/ equipment pertaining to Quality Assurance testing

Job Responsibility

Perform all other miscellaneous duties as appropriately directed by Quality Management or designate
Comply with all local Client quality policies/procedures/practices through consistent application of sound Quality Assurance principles

Fulltime

Sr Refinery Operations Specialist

The Area Specialist is responsible for ensuring unit capacity in their assigned ...

Location

United States , El Dorado

Salary:

Not provided

Delek US

Expiration Date

Until further notice

Requirements

High School Diploma or GED
Two (2) or more years Experience in leadership role or equivalent military experience
Four (4) or more years Experience in refinery, petrochemical or chemical role required
Must pass drug test and background check
Willingness to work a rotating shift schedule, holidays and overtime as required
Physical ability to work on and around industrial equipment, including climbing of stairs, ladders and in confined spaces
Ability to wear Personal Protective Equipment (PPE) in designated areas (hard hat, safety glasses, gloves, boots, hearing protection, respirator)

Job Responsibility

Ensuring unit capacity in their assigned area
Serving as the senior operations team member assigned to an area
Owning operational input into all other longer-term process
Being the operations representative to the Business Team
Provides escalation path for the shift team and supports the day-to-day activities of team within assigned area
Maintains a safe and healthy work environment by owning and approving area operating procedures
Utilizes technical knowledge of assigned area(s) and oversee the reliability and throughput including the development and implementation of operational improvement and efficiency gain strategies
Leads or assists in the investigation and closure of Gensuite incidents in assigned area
Conducts audits and walk-throughs to ensure a safe and compliant operation
Accountable for developing and implementing margin improvement and efficiency plans

What we offer

Up to a 10% match on 401K on your hire start, with a vesting timeline of only one year
Medical benefits that start on day one with a 30% premium rebate annually
Access to the Calm app for FREE
Additional annual incentives through performance management program

Fulltime

Training specialist

Randstad is seeking a highly skilled and experienced Forklift Training Specialis...

Location

Canada , Brantford

Salary:

23.00 CAD / Hour

Randstad

Expiration Date

February 02, 2026

Requirements

5+ years of experience with material handling equipment
Proficient in operating counterbalance forklifts, reach trucks, order pickers, pallet jacks
Familiarity with wireless RF systems
Knowledge of preferred picking practices
Experience working in cold storage environments
Strong skills in Microsoft Office Suite
Hands-on experience with Warehouse Management Systems (WMS)
MHE Trainer (Train the Trainer) certification is preferred or a willingness to obtain

Job Responsibility

Providing comprehensive training to new employees on site safety, material handling equipment, warehouse management systems, and quality control procedures
Conducting ongoing refresher training for existing employees
Auditing employee performance, generating reports and recommendations
Ensuring proper training documentation
Maintaining compliance with all safety regulations
Seeking opportunities to enhance operational efficiency and improve safety performance
Taking the lead in communication strategies to raise awareness and promote understanding of work processes
Assisting with warehouse tasks and performing material handling duties when not engaged in training

What we offer

Comprehensive medical benefits
Opportunities for career growth

Fulltime

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Provider Support Specialist

The Provider Support Specialist is responsible for supporting dentists by ensuri...

Location

United States , Overland Park

Salary:

Not provided

Aria Care Partners

Expiration Date

Until further notice

Requirements

High School Diploma or equivalent
2-3 years’ experience preferred
Management experience preferred
Dental office management preferred
Strong problem-solving skills
Excellent customer service skills
Ability to prioritize and plan work activities effectively
High attention to detail and quality control
Adaptable to changes in the work environment and competing demands
Dependable and team-oriented

Job Responsibility

Conduct regular check-ins with dentists to provide feedback and support
Coordinate training for new and existing dentists with the Dental Systems Trainer
Collaborate with the operations team for new dentist onboarding
Work with Clinical Care Coordinators to ensure appropriate staffing levels are maintained
Partner with the Dental Support Specialist to ensure timesheets and expenses are approved according to company guidelines
Remain accessible to dentists throughout the day for questions and assistance
Perform other duties as necessary to support providers and operations.

What we offer

PTO and Paid Holidays for FT Employees
401k Retirement Plan with a Company Match
Insurance programs including medical, dental, vision, company match for your HSA, FSA, company-paid EAP, and life and disability insurance, and more.

Fulltime

Provider Support Specialist

The Provider Support Specialist is responsible for supporting dentists by ensuri...

Location

United States , Overland Park

Salary:

Not provided

Aria Care Partners

Expiration Date

Until further notice

Requirements

High School Diploma or equivalent
2-3 years’ experience preferred
Management experience preferred
Dental office management preferred
Problem solving—the individual identifies and resolves problems in a timely manner.
Customer service—the individual manages difficult client/customer situations, responds promptly to customer needs, solicits customer feedback to improve service, responds to requests for service and assistance and meets commitments.
Planning/organizing—the individual prioritizes and plans work activities and uses time efficiently.
Quality control/Attention to detail—the individual demonstrates accuracy and thoroughness
monitors own work to ensure quality and applies feedback to improve performance.
Adaptability—the individual adapts to changes in the work environment, manages competing demands, and can deal with frequent change, delays, or unexpected events.

Job Responsibility

Conduct check-ins with dentists
Coordinate training for new and existing dentists with Dental Systems Trainer
Collaborate with the operations team for new dentist onboarding
Collaborate with the Clinical Support Managers to ensure appropriate staffing levels are maintained
Collaborate with the Dental Support Specialist to ensure timesheets and expenses are approved according to company guidelines
Remain accessible to dentists throughout the day
Perform other duties as necessary

What we offer

PTO and Paid Holidays for FT Employees
401k Retirement Plan with a Company Match
Insurance programs including medical, dental, vision, company match for your HSA, FSA, company-paid EAP, and life and disability insurance, and more.

Trainer & Quality Specialist

Metlen Group

Location:
Greece , Paianias

Category:
Customer Service

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:
June 27, 2025

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